by xyster » Mon Jan 22, 2007 11:27 am
Not just batteries, here's my experience with stuff I bought for my bike and scooter over the past year:
+2 for Justin at ebikes.ca for outstanding and individualized customer service -- he even spent an hour installing a freewheel on the 5304 I bought from him and re-dishing the wheel at no extra charge.
+1 for all-battery.com, allelectronics.com and batteryspace.com for numerous prompt and accurate deliveries w/o any BS.
+1 for poweridestore.com and the owner, Earl, for individualized service and a real commitment to fixing mistakes ASAP.
+1 for cheapbatterypacks.com for lightening quick service (order in the mail within an hour!) and selling silicon-coated high-flexibility spaghetti wire by the foot. They sell Anderson powerpoles too, but I don't know which sizes.
-5 for robotcombat.com and partner slt-technology. Wrong order sent. Returned it and promptly received correct item -- but correct item was DOA. I returned it too. They said they might have to send it back to the UK for service. No communication for another 3 months. They then said they never received my return shipment. I proved I shipped it correctly. They agreed to a 100% refund minus shipping which I ate. Waited 2 more months for refund, also requiring many more emails and phone calls. Robotcombat is a drop-shipper, meaning they don't keep the stock themselves, but sell it for the importer/middleman. Bad business model as each blames the other for mistakes and the customer is caught in the middle.
-10 for airfreetires.com. Wrong order sent. I returned it per instructions with an RMA, but they (Hugh the owner and probably sole proprietor) never sent out a new order, and stopped returning emails and phonecalls. Tires advertised as fitting currie scooters did ot fit my currie scooter, but slid from side-to-side on the rim. Airless tech itself may be great, but airfreetires.com was for me effectively a complete rip-off. Another drop shipper. Stay away!