amberwolf said:
Not much point if you don't post it *on the forum*.
You'll just be one more poster that refuses to put the details onto the forum itself when asked.
That's what seems to happen when we ask posters suspected to be vendors attacking other vendors. Those usually get removed.
Here you go, i updated my website and copied and pasted the information here:
October 13th 2014 I purchase the dillinger 1000w rear wheel motor 10ah battery 48v kit 29er.
- October 20th 2014 the package is delivered to my door.
- November 9th 2014 I finally get around to installing the kit, as of this day, it's fully installed.
- November 10th 2014 the battery rack breaks the 1st time. I open a support ticket with Dillenger. I mention that there is room between the battery and rack causing the battery to viberate while in the rack possibly causing the rack to fail,
- November 11thth 2014 Dillenger says they sent the replacement rack. Support ticket closed.
- November 19th 2014 Replacement rack arrives, it has 4 small felt pads glued to the rack so as to take up the space between the battery and the rack. This does stop the vibration but makes the battery nearly impossible to slide on the rack. I literally have to use my body weight to push the battery on, but I'm happy because I figure at least the rack won't break again.
- January 6th 2015 The rack on the bicycle breaks again, I start another support ticket with Dillenger. The rack broke after approximately 200 miles total as recorded by my trip odometer. To see this support ticket, click here.
- January 8th 2015 (Notice this time it took 2 days for dillenger to respond to me, this was not because of a weekend) Dillenger responds to the support ticket by basically saying something to the effect of: We replaced it before, we're not going to replace it again. I ask for my support ticket to be escalated and to speak with someone on the phone. I am told that Dillenger won't take support phone calls outside of Austrlia and that the issue can be escalated but the answer will be the same. To see this support ticket, click here.
- January 11th 2015 Dillenger closes ticket, despite my request to escalate the issue. To see this support ticket, click here.
- January 13th 2015 I reopen a support ticket with Dillinger, demanding the full text of their warranty terms and the specific paragraph that is preventing Dillinger from sending me a replacement rack. To see this support ticket, click here.
- January 18th 2014 Over two weeks since the last support ticket I opened without a response. I get fed up and buy the domains http://www.dillengerelectric.com and http://www.dillengerelectricbicycles.com and launch this website so that nobody has to deal with Dillenger's bad treatment of it's customers.
- TODAY Dillenger has YET to contact me regarding the previous support ticket. I will update this section as soon as they do contact me.
KINNINVIEKID said:
I put my Dillenger rack on my full suspension MTB so no rear supports and it worked perfectly for 500 miles including lots of forest stuff.
I then swapped it to a hardtail bike and added the rear struts.
2 weeks later the rack snapped just behind those struts so I got a new rack and fitted it without those struts and its going strong now!
That's interesting, was it the same kit that I bought? was it the same rack? Because if it was, then I've caught Dillenger in a lie, they told me that they've never had the rack that they sent me break before on ANYONE else. I didn't really believe this but if it was the same rack as I had then I think Dillenger outright lied to me.
dogman dan said:
So your problem is that a rear rack broke?
Nope, that's not my problem. Matter of fact, I don't have a problem. I've completely repaired the rack myself. I'm no longer complaining, the complaints were happening when I was submitting the support tickets. At this point all I'm doing is telling everyone how crappy dillenger is with their warranty so that other people can make an informed decision prior to choosing to do business with them.
The issue was that not only did it break.... it broke twice.... and on top of that Dillenger did not replace it under warranty as it should the second time... despite the fact that I paid 200-300 more dollars than I would have paid for a kit that was shipped to me directly from china, or from a cheaper manufacturer....etc.
This is the first time I've seen a moderator attempt to troll a user on a public forum. The only reason you'd post that image is to attempt to provoke a reaction out of me, it literally ads absolutely nothing to this conversation at all whatsoever.