snath wrote:I received my controller in a timely manner and the packaging was great!
That's where my good experience with the Mini Monster ended.
I wanted to program the unit to meet what I deemed to be my unique needs but to my dismay, the software that Lyen sent me wouldn't load and the USB device driver was incorrect.
Now I profess my ignorance with computer programing/software troubleshooting but it doesn't seem to me that it should be this much of a problem.
After one email exchange, Lyen never responded; and perhaps, rightly so because I am, at this point, out of my depth and, he did say that "electronics experience is required". However, software that won't load and USB drivers that don't work seems to be a little much.
Long story short, I ordered a Kelly... their software seems to be designed for the non-programmer and, more importantly, seems to work.
Dear Larry Barefield,
Please accept my apology for not responding your last private message since June 28th. I have to admit I missed it due to overwhelming messages. I also have to clarify the one email exchange was only a request to send you the link of the program and driver on 6/26/2010. The rest of the communication were via private messages on the forum.
Anyway, here was your last private message: Sent: Mon Jun 28, 2010 5:20 pm
Thanks for the tips but am not quite to the implementation point.
I have the software loaded but have a couple of questions:
The examples populate the template but when I select a controller model from the pull down menu the template does not automatically fill. I can however, operate the pull down boxes and select values. Is this normal?
The other problem I'm having is that my computer won't recognize the USB driver. It seems to load ok but maybe it's because I'm running Windows XP Professional. Or, maybe I need to move the driver somewhere?
I hate to take up a lot of your time. I feel that I owe you lunch maybe in the second week of August when we are out for our son's wedding.
Here are the answers to your previous questions.
1. You are correct that the pull down menu does not automatically fill. It is normal to select the values manually.
2. The driver from the link I emailed you back on 6/26/2010 does contains drivers for Windows 2000/XP/Vista/Win7 on both 32bit and 64bit versions. May I ask the symptoms that received? Do you get an exclamation mark under the device manager in Windows?
Again, I am very sorry for that. I should take you out for lunch instead.
Let's continue the escalation via email since this is a sales thread. I have sent you an email as of 7/8/2010 @ 11:48pm PST to continue to escalation process. I appreciate it.