Ebikes.ca - your experiences

[teklektik]

Has anyone dealt with ebikes.ca out of Vancouver?

+1 on all the great reviews above.

Since you're asking - Justin who owns/operates ebikes.ca, bought/saved/owns/operates this Endless Sphere site - you can work out the dedication yourself

[Trackman417]

Very cool bunch of guys!
Double thumbs up!

[Kirk]

the Cycyeanalyst. Gonna pop for another one of those as soon as the new version is out.

Other then the new larger screen that just came out, what new version are you thinking of?

[teklektik]

Other then the new larger screen that just came out, what new version are you thinking of?

Large screen has been out for a while now....
See: Cycle Analyst V3 preview and first beta release

[kevo]

Cannot go wrong. No better economic decision to help the ebike cause. After several Cycle Analysts purchased and plans to get the version 3, I recommend run don't walk to make your purchase a ebikes.ca!

Just noticed, two hours away. No brainer - go, go, go

[Cold-E-Commuter]

Also +1 for ebikes.ca. I will not deal with any other at this point. Products are always quality and service is unmatched.

[dazium]

I have never dealt with justin, however i can attest the service provided is superb. The bonus for me is no duty as a fellow countryman.

[BATFINK]

Ordered a few parts from the uk and fast service

Sent using Endless-Sphere Mobile app

[Lowell]

2 thumbs up for Justin and his shop.

[dsullivan]

I live on the other side of Canada from Vancouver in New Brunswick and I have to say top notch service.
they helped me design my kit, pointing out from experience so fine details and had is shipped in days.
On top of all that they were available to answer phone calls or emails and help me at any step along the way.

Thank you to ebike.ca for helping me build a bike that I believe is nothing short of fantastic and motivating.

[justin_le]

Yikes, reading this thread makes me a little nervous about what kind of expectations people may have!

Thanks all for the encouraging feedback, but just to be totally clear lest expectations be out of line. it still happens often enough that:
a) We will screw up an order and send the wrong parts
b) Parts are late to ship due to production delays or back-orders without proper notification
c) International customers are dinged with customs and brokerage hassles
d) Items fail shortly after use and need significant troubleshooting work and/or replacement
e) Email correspondence is accidentally delayed or dropped at our end

etc. etc. Huge credit to the many DIY ebike customers out there who have been tolerant and understanding through all this, and to Adam and Ben here who currently do most of the work handling orders. We try to do our best but there are lots of things we have learned that aren't easy about running a retail business, especially with so much product uncertainty and unreliability as we find in the ebike world.

Engineering design is almost childs play in comparison

-Justin

[Jozzer]

Justin, sounds like you get worse service than all the rest of us - perhaps you upset the management? Try buying yourself some donuts to get yourself back into your good books

[Lock]

Hehe... try typing "ebike" into google.ca...

[sn0wchyld]

Yikes, reading this thread makes me a little nervous about what kind of expectations people may have!

Thanks all for the encouraging feedback, but just to be totally clear lest expectations be out of line. it still happens often enough that:
a) We will screw up an order and send the wrong parts
b) Parts are late to ship due to production delays or back-orders without proper notification
c) International customers are dinged with customs and brokerage hassles
d) Items fail shortly after use and need significant troubleshooting work and/or replacement
e) Email correspondence is accidentally delayed or dropped at our end

etc. etc. Huge credit to the many DIY ebike customers out there who have been tolerant and understanding through all this, and to Adam and Ben here who currently do most of the work handling orders. We try to do our best but there are lots of things we have learned that aren't easy about running a retail business, especially with so much product uncertainty and unreliability as we find in the ebike world.

Engineering design is almost childs play in comparison

-Justin

Ha funny you should mention that. I'd say my first direct experience with ebikes.ca was less than stellar (or atleast wasn't at the same lofty heights others are bragging about ). Basically I ordered a RC CA and a bunch of other bits and pieces, but when I hadn't heard anything for about 2 weeks I emailed asking when they'd ship/whats going on etc. They responded promptly however, saying they were waiting on some parts and they'd get it out asap. The delay didn't really bother me at all, as I wasn't in any rush. The part that I was unhappy with was the lack of a order confirmation email, and the lack of any coms to say that thing's had been delayed until I emailed 'em.

Really though I'm still happy, and I certainly wasn't worried given the rep justin has here, I guess I was just one of those that fell through the cracks . I haven't used the RC CA yet, like I said... I'm in no rush. but I am very happy with the standard one that came with my controller from lyen. Awesome bit of kit.

Anyway justin, there's a sub 10/10 review (lets say, 8.5/10?) so that people dont start thinking you're superman... yet.

[Trackman417]

a) We will screw up an order and send the wrong parts
b) Parts are late to ship due to production delays or back-orders without proper notification
c) International customers are dinged with customs and brokerage hassles

Well you can't be perfect Justin nor can Adam.
I ordered 2 torque arms for my bike and only received one. I sent you guys an email, and Adam acted accordingly. One week after the email was sent, and no questions asked, I got my second torque arm! One of the many things that sets ebikes.ca apart from everyone else.

Anyway justin, there's a sub 10/10 review (lets say, 8.5/10?) so that people dont start thinking you're superman... yet.

how about 9/10?

[sn0wchyld]

.........

Anyway justin, there's a sub 10/10 review (lets say, 8.5/10?) so that people dont start thinking you're superman... yet.

how about 9/10?

nahhhhh.... dont want this thread going to his head .

[Trackman417]

nahhhhh.... dont want this thread going to his head .

Fine you win ... this time
Glad we could just let bygones be bygones

[justin_le]

Justin, sounds like you get worse service than all the rest of us - perhaps you upset the management? Try buying yourself some donuts to get yourself back into your good books

Mmm, OK you were right Jozzer, that's much better!

Donuts.jpg (65.73 KiB) Viewed 241 times

[justin_le]

Ugg, actually feeling kinda sick after that...

[Pure]

The true test of any vendor isn't how they handle sales. It's how they handle problems after the sale.

In both regards Ebikes.ca gets a 10/10.

[Jozzer]

Ugg, actually feeling kinda sick after that...

Lol - you were supposed to share them with Adam and the rest of the crew, not eat the whole box yerself!