Hello everyone.
This is my first post to share my experience with my bafang BBS01.
I just would like to share my experience with my bafang bbs01 especially the very bad behavior of Enauro BTN company. I bought my bbs01 on Ali-express to Enauro / BTN seller which seems to be a big China bike company.
1 week after mounting on my bike and few city trips, I got randomly an error 30H = communication issue between controller and display. The error could happened sometimes after 30 mn, sometimes after 10 seconds. I look over the internet and this forum, and it seems the issue appears sometimes and is linked to a real HW failure.
I contacted Enauro who asked me to perform some tests and make a video. They said the root cause could be either controller, display or cable. My feeling was controller because I figured out a link between error occurrence and assistance level. I sent the kit to repair center in Italy. I paid the shipment (35 euros).
The Italian repair center failed to reproduce the issue and decided to change controller + display + cable to be sure the error will not occur anymore.
At that point the nightmare started:
I DISCOVERED THAT NOTHING HAS BEEN REPAIRED! When I complained, they answered they test it (probably a few seconds) and did not see the error
And the worse: I asked them to ship a new controller to change it by myself: they answered that I have to ORDER and PAY a new one!!! :-(
Conclusion: BTN ENAURO is a completely ineffective company, just able to resell Bafang motors.
Conclusion n°2: if you have a issue with BTN/Enauro, they will not apply warranty and request you to buy the replacement part.
My advice is to avoid Enauro / BTN company: these guys are not serious. If you have any issue, do not trust repair center and buy replacement parts directly.
This is my first post to share my experience with my bafang BBS01.
I just would like to share my experience with my bafang bbs01 especially the very bad behavior of Enauro BTN company. I bought my bbs01 on Ali-express to Enauro / BTN seller which seems to be a big China bike company.
1 week after mounting on my bike and few city trips, I got randomly an error 30H = communication issue between controller and display. The error could happened sometimes after 30 mn, sometimes after 10 seconds. I look over the internet and this forum, and it seems the issue appears sometimes and is linked to a real HW failure.
I contacted Enauro who asked me to perform some tests and make a video. They said the root cause could be either controller, display or cable. My feeling was controller because I figured out a link between error occurrence and assistance level. I sent the kit to repair center in Italy. I paid the shipment (35 euros).
The Italian repair center failed to reproduce the issue and decided to change controller + display + cable to be sure the error will not occur anymore.
At that point the nightmare started:
- Italian repair center does not have any controller in stock! So they ship the motor to BTN / Enauro in China.
- the communication with China was very poor: very difficult to get a clear status during weeks. I wrote several messages to remind that issue is random to be sure they won't send back saying "no trouble found". Enauro answered "OK, don't worry, we will repair"
- 1 week after, BTN send me a message saying that my controller has a problem
- 2.5 months after my shipment to Italy, I received back my motor; I paid again 35€ custom fees
I DISCOVERED THAT NOTHING HAS BEEN REPAIRED! When I complained, they answered they test it (probably a few seconds) and did not see the error
And the worse: I asked them to ship a new controller to change it by myself: they answered that I have to ORDER and PAY a new one!!! :-(
Conclusion: BTN ENAURO is a completely ineffective company, just able to resell Bafang motors.
Conclusion n°2: if you have a issue with BTN/Enauro, they will not apply warranty and request you to buy the replacement part.
My advice is to avoid Enauro / BTN company: these guys are not serious. If you have any issue, do not trust repair center and buy replacement parts directly.