Now, please tell us about the other "Problem"

. Is it one we can fix ourselves?
Sure can.
I would call it
the 'knot' problem , or, to be more precise, the area of the windings where the wire ends are tightened together, or 'knotted' together with solder.
These are executed differently on the HT and the HS motors.
Lets have a look at the HT motor first:

- The HT 'knot'
- HT knot.JPG (97.49 KiB) Viewed 2569 times
You can see how the wires from the 3 strands are 'knotted' together, with the 'knot' being on the inside of the stator rim. The knot is soldered, shrink tube isolated and a covered with a silikon-glasssilk-tube. The whole knot is secured with a cable tie against a stator 'spoke'.
So far so good.
Now let's have a look at the HS 'knot'...

- The HS 'knot'
- HS knot.JPG (95.36 KiB) Viewed 2569 times
Shown is the motor in its original state as delivered by Crystalyte. As you may have realised, the knot has been folded sideways and been put
ON TOP OF THE STATOR WINDINGS

!!! To make matters worse, a tie-string has been used to secure it, and little tie-string knots add to the thickness of the stator in this area! And its folded
AGAINST the turning direction of the wheel, so that if it opens a little it may be caught by the side cover and folded forward into the running direction of the wheel in a rather unpleasant way

.
You can definitely hear if this is touching the sidecover when you turn the wheel. Listen for a scraping sound on the side where the wires exit the motor. It is probably in one spot only, due to the side covers not being exactly machined flat (that's another problem). If you hear something, that's what it is

.
Now what do you think will happen here once the motor runs?
You've guessed it - Once your little knot have worn a little, they will open. And it mayby just Murphys law that one day bare winding wire comes in contact with your side cover

And fixing it? Well, you need to open the lot and seperate every strand of wire, then drill/twist the lot together in a similar way like on the HT motor. Not exactly nice work, and you may just damage the Stator windings when you do it.
What I think about it all?
After getting a few motors fixed, I reckon it's hard yakka that nobody will pay you for. I can't see why I should have to do this, it's Crystalytes problem, not mine.
Man, I'm so disappointed with that lot
So I probably will stop selling Crystalyte motors until the Chinese get their act together, probably after a flood of defective motors will soon haunt every Crystalyte dealer.