Thanks all for the encouraging feedback, but just to be totally clear lest expectations be out of line. it still happens often enough that:
a) We will screw up an order and send the wrong parts
b) Parts are late to ship due to production delays or back-orders without proper notification
c) International customers are dinged with customs and brokerage hassles
d) Items fail shortly after use and need significant troubleshooting work and/or replacement
e) Email correspondence is accidentally delayed or dropped at our end
etc. etc. Huge credit to the many DIY ebike customers out there who have been tolerant and understanding through all this, and to Adam and Ben here who currently do most of the work handling orders. We try to do our best but there are lots of things we have learned that aren't easy about running a retail business, especially with so much product uncertainty and unreliability as we find in the ebike world.
Engineering design is almost childs play in comparison
-Justin
). Basically I ordered a RC CA and a bunch of other bits and pieces, but when I hadn't heard anything for about 2 weeks I emailed asking when they'd ship/whats going on etc. They responded promptly however, saying they were waiting on some parts and they'd get it out asap. The delay didn't really bother me at all, as I wasn't in any rush. The part that I was unhappy with was the lack of a order confirmation email, and the lack of any coms to say that thing's had been delayed until I emailed 'em. 
. I haven't used the RC CA yet, like I said... I'm in no rush. but I am very happy with the standard one that came with my controller from lyen. Awesome bit of kit.
One of the many things that sets ebikes.ca apart from everyone else.
... this time