Got a canned response so I replied stating that USPS will not allow shipment to HK. Hoping they allow shipment to the US warehouse or just give me credit. Here's the response excerpt:
Hi Calvin ,
Thanks for contacting the HobbyKing Support Team.
We are sorry to hear that the items from your order #2004533044 seem defective. The items are still under warranty period, you are advised to follow the procedure and send the items back to our warranty department for inspection.
1) under any circumstance, we do not warrant crash damage or items which have been modified. This includes cutting or opening of a product. hobbyking.com® accepts no responsibility for the improper installation and use of purchased products. The warranty period for Lithium Polymer Batteries is 30 days unless otherwise stated.
2) Please open our SUPPORT page(http://www.hobbyking.com/hobbycity/store/FAQ.asp
> find “Returns & Refund session,
> click on “Warranty Support Page”
> fill out RMA form
> return shipping address
3) Do remember that NO postage refund will be available for faulty item. You are strongly advised to mail the returned item via the cheapest mailing method with tracking facilities. You are required to put the RMA number on the parcel box, so we can process your return item promptly.
4) For lipos please make sure that you have read the Lithium Polymer Warranty page (http://www.hobbyking.com/hobbycity/stor ... olicy.html
)before sending items back. We do not wish to waste your time and money.
Once we have received your return, our warranty department will start inspection on the item and update report to your account. Please check your account later.
Thanks for emailing support.
If you have any other questions, please let me know.
HobbyKing Support Team
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