Recent content by cell_man

To be absolutely clear. A chargeback was initiated by the buyer. We chose to immediately agree to it and not fight the matter, which is classed as a refund. We didn’t refund prior to the chargeback as nobody had contacted us for weeks prior to the chargeback, neither was any effort made to put...

Hi Dean, I’m very happy we could get the matter resolved. I’ve let others manage aspects of the business and haven’t put enough attention on the retail side of things in recent times. Frankly the combination of parts that we supplied as a kit (to you and others) was rather on the extreme side...

Thanks Neptronix. Sorry, didn’t consider that details were included. There isn’t much you can do about people abusing CC’s unfortunately. Whilst CC companies are happy and willing to blindly listen to a 1 sided story, with no proof or communication with the supplier, then people will continue...

I agreed to refund after the charge back. The money was already pulled as far as I know. Should be fine.

For clarity, here is a list of the emails received across our company regards this order 27380. you make up your own mind looking at the timeline of what actually occurred if we were unresponsive (or not) and how much effort was really put into finding a resolution to an issue (regardless of how...

Not replying to an email is wrong. Nobody denies that. However, the situation here is actually this: 1. Numerous emails were exchanged with Moon that dealt with the shipping. No effort was made to reach out again to her when Joseph failed to respond to 2 emails sent within a 2 day period...

We stopped supplying Mac kits as there were too many issues of 1 sort or another, we stopped offering them some time back (due to situations such as the OP). We stopped supplying the Ebike Frames and the high power kits to go with them too, for similar reasons. These products required too much...

Apologies that Joseph missed your earlier emails. You sent 2 emails previously in late April, 2 days apart, that were not responded to. There was no more emails from you, until you put in a charge back on your credit card recently. You did not contact Moon during that period, whom you had been...

Measure the voltage of the charger when it's not connected to the battery. Measure the voltage again, when the charger is connected to the battery. The voltage should be about 58.8V in the max setting when not connected to the battery. If the voltage drops to around 55V and stays there, when...

If you had of further discussed the matter with our support staff, they would be happy to suggest how to get the issue resolved on your out of warranty motor (and we did respond and were in discussion with steps to follow, nor did we refuse anything). We are happy to assist with any customer...

That's quite right. Doug has been repairing the BBS motors for years and his repair service is very reasonably priced.

33G are an EV grade cell that are produced in China by Samsung. Yes they are produced by Samsung, and we purchase from legitimate Samsung supply channels. They are supposed to have good cycle life and if charged/discharged to 4.1V/2.75V are supposed to last 8 years plus in an EV Car application...

There is talk of a 48G 21700 from Samsung. It's an EV grade/type cell, and I'm guessing it will be a bigger version of the 33G cell that is currently available (~3.15Ah, 18650, not a high power, 2C cont. 3C max, fairly high energy density but with a relatively low price point). I'm guessing the...

Well Lock, I have observed your various posts and links to cool stuff for years and I commend your good fight :) I like to think we're on the same side here (been supplying Ebike parts for years and manufacture our own battery packs) and whilst I am still driving a gas car, I am very sure, my...