Recent content by FREYebikes

Thank you for your kind reply! :bigthumb:

Hi all friends, Long time no here! this is Ivy come back again. there are many info and ideas I would like to share about FREY. And FREY founder may plan a trip to US in September to meet some of FREY bike users have some face to face communication if possible. Do you know any interesting...

Right now, We are offering extensive promotions for the 5th-anniversary celebration thanking Frey’s users and supporters. The promotion runs from December 16, 2021, to January 15, 2022. Offer 1: AM1000 V5 in Black group buying 4380 USD deliver to US and EU address. Offer 2: Return customer...

Hi friends here, We are responsible for the frame damage for sure. We have given several solution for choice. and just discuss and wait for final confirmation. Regards, Ivy

Hi Daniel, Your AM1000 is 3.0 version. As we have replied you yesterday, we will prepare a present 5.0 version AM1000 frame send to you as our support. it will cost about 2 weeks to make it ready. Best Regards, Ivy Wang

Hi, If there is some difference info between us. please write by email to us with your detailed records. So then we can check it. We always done what we confirmed. but it should be clear to each other. Another point you should understand, payment fee is not included for refund. different...

Hi, We have refunded as how confirmed with you and you can see the records. and the refund was released in time as how it processed. we have done orders on Alibaba for more than 4 years. all trasctions goes how they should be. As we have done all we can in our side, so you should check with...

Hi, Here I would like to show information from our side. We have succefully refunded 4180USD for your EX bike on 4th,Novermber,2020. Before, we have another refund to you is 471.5USD succefully in October, 2020. Total we refunded to you 4651.5USD. Don't understand you said only 580? You can...

Hi, Please don't worry. we are contacting with Alibaba to support us for handling it. as it is weekend now. we will handle it for you in coming week. Best Regards, Ivy Wang

Hi, Here I would like to have some response base on your this post below: Firstly, thank you very much for your trust and purchase several bikes together at one time. we try to do our best to serve and support our customers, but still many details can be improved always.We are open to...

Hi JE， We have already applied this new update tube in all related models include: AM1000, M600, HT1000, FAT1000, HUNTER, CC. So if you place order now, all the bikes will come with the new update tube which I showed by picture above.

I would like to tell that we have already improved the flat tube in fact. so present frames is more stronger than past ones. we design and made the tube by adding 2 strong Internal reinforce you can see from below picture:

Hi Kevin, I just watched your short video again, found there was really a loud sound from the frame like the shock was been compressed to it's full suspension length. maybe that's because of the shock air pressure is not enough. in fact, it is big impact to the whole bike, especially to the...

I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it. But if want to get support not...

As our support for this case. We can offer you a new replacement frame this time. As we should remind you that some modification should be informed and consulted before your action earlier. Maybe you have not awared that some mofication will be a potential issue to cause somen problem...