Search found 89 matches

by NoFanBoiz
Sep 24 2020 2:38am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Whilst no experience of the frame, I have liaised with the manufacturers about buying one before deciding on the Frey I spoke to a chap called Jeff @ wanglin061220@163.com and asked him a number of questions. These are his answers " Thanks for you e mail . We are the OEM alloy frame factory in Shen...
by NoFanBoiz
Sep 22 2020 7:56pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Around 1100€ for the frame, battery (48V, 14.5Ah) and motor kit (includes a display, throttle, cables, chainring and crank arms). Good eye. The frame on the photos I have provided is for Bafang M600, but the seller says they make the same one for the M620. Let us know what it's like when you buy on...
by NoFanBoiz
Aug 31 2020 2:13am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it. But if want to get support not onl...
by NoFanBoiz
Aug 30 2020 7:15pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

The bikes have been out there only for 1-2 years. These cases will increase by time. One day someone will get hurt. I wouldn’t like to see that. Some of Husqvarna’s ebikes had similar issues. What ensued was new bikes to the affected and massive recalls. The frames went back to factory. I doubt we’...
by NoFanBoiz
Aug 30 2020 5:31pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Ah, the old consumer "publicly embarrass the company into actually doing something because private communication doesn't work" tactic. Used it myself with non responsive companies - it's a sad reflection of the company when consumers have to resort to it, rather than the company taking responsibili...
by NoFanBoiz
Aug 30 2020 5:17pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, you aren't the first to have this issue with the frame, see attached pictures. I first took the pictures to Frey (Ivy) to have it handled under warranty, but it has been nearly 6 weeks and still, I have not been given a date on when I might get replacement parts. This summer has finished early ...
by NoFanBoiz
Aug 30 2020 5:07pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

LeftieBiker wrote:
Aug 30 2020 4:34pm
I doubt that it's "normal" for it to fail.
Saving money only in the short term, until the cheaper aluminium used and lack of technical and engiineering experience compared to known brands makes itself known by way of frame failures.
by NoFanBoiz
Aug 16 2020 4:49am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Ugly orange. The matt grey is better. Having said that, custom colours was one the positive things Frey offered to stand out from the crowd. How much will the bikes or transport costs be reducing in line with the savings Frey will make on no longer doing custom colours?
by NoFanBoiz
Jul 01 2020 5:46pm
Forum: E-Bike Non-hub Motor Drives
Topic: Frey CC ordered!
Replies: 70
Views: 9446

Re: Frey CC ordered!

I think Frey should consider a dual battery option, with smaller spare that can be placed where the bottle holder is, and a cover that can serve as a bottle holder when not in use as reserve battery. or maybe provide batteries that match the advertising: Guys, I got 3A charger supplied with Frey EX...
by NoFanBoiz
Jun 19 2020 4:09pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I’ve had no issues with Frey regarding warranty-related stuff. Every time something has broken I’ve had the spare part/refund at me within 2 weeks. That's interesting. I did not experience that when I communicated with Frey regarding the problems I had due to faulty QC on the M600 V2 bike that resu...
by NoFanBoiz
Jun 08 2020 5:39am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

We always response quickly as soon as we got any feedback by email or call or anyway. Only maybe sometime we missed some email, we can't response promptly. if after 24 hours have not got reply. Try to resend the message as a remind. Also there are some customer would like to share and discuss onlin...
by NoFanBoiz
Jun 06 2020 5:03pm
Forum: E-Bike Non-hub Motor Drives
Topic: Ansbern ebikes thread
Replies: 21
Views: 906

Re: Ansbern ebikes thread

If you upgrade to yari fork, super deluxe rear shock, sram nx, dnm dropper post, Maxxis tires, 17/21 battery I think this could be a good single track light riding bike, good enough components for good price compromise, They say they are a manufacturer not just a assemble company. I can't afford a ...
by NoFanBoiz
Jun 04 2020 7:14am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Balmorhea wrote:
Jun 04 2020 5:32am
If you demand a bike only a chump would want, you are bound to be taken for a chump by somebody.
Seems a few owners can only get issues acknowledged by Frey when they make publicly embarrassing posts, ie: they post on this forum.
by NoFanBoiz
Jun 04 2020 3:56am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

That was not my experience. I am sorry to say, that in spite of my doing just what you ask with respect to my first order for an M600 V2, the follow-up was non-existent, and I have to fix the problems at my own expense. Glad I only experienced the non replies to emails and answers to questions, sou...
by NoFanBoiz
May 29 2020 2:30am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! NEW FREY EX and FREY CC
Replies: 98
Views: 16499

Re: My Bafang Ultra Mountain Bike! NEW FREY EX and FREY CC

jeron wrote:
May 29 2020 1:32am
The bike is an absolute dream (AM1000). I have a problem with the charger, the fan is making weird noises. I did wait for Frey to ressolve the issue first.
Great feedback, thanks!
by NoFanBoiz
May 28 2020 5:54pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! NEW FREY EX and FREY CC
Replies: 98
Views: 16499

Re: My Bafang Ultra Mountain Bike! NEW FREY EX and FREY CC

Somebody know whats up with Frey customer service. The response is horrible the last month or two. I was very pleased the first month's with the response but now with a almost one year old bike it's really a bad experience:( I don't like to publicly say that because i like them as a company, but it...
by NoFanBoiz
May 26 2020 10:41pm
Forum: E-Bike Non-hub Motor Drives
Topic: Frey EX E-MTB with Bafang M620, Advice on ordering
Replies: 9
Views: 619

Re: Frey EX E-MTB with Bafang M620, Advice on ordering

As far as my rotor issues, could be bad pm adapter fit (frey substituted aftermarket due to supply issues), Did Frey inform you of this component substitution or did you discover it after you took delivery? Frey indicated after the fact that they ran out of supply presumably due to covid which was ...
by NoFanBoiz
May 25 2020 4:56am
Forum: E-Bike Non-hub Motor Drives
Topic: Frey EX E-MTB with Bafang M620, Advice on ordering
Replies: 9
Views: 619

Re: Frey EX E-MTB with Bafang M620, Advice on ordering

Tom wrote:
May 25 2020 12:43am
As far as my rotor issues, could be bad pm adapter fit (frey substituted aftermarket due to supply issues),

Did Frey inform you of this component substitution or did you discover it after you took delivery?
by NoFanBoiz
Apr 27 2020 1:10am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I read an earlier post from someone disparaging Frey for not responding to an email in a timely manner and I just wanted to say that I’ve had a great experience working with Frey and have always received quick responses to all of my questions. Yep, that was me being disparaging as my experience was...
by NoFanBoiz
Apr 10 2020 8:35pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Issue is that I had no clarification that they could send to my city/port. On their zero freight offer, delivery to port, not to door. "Australia and New Zealand: by sea to local port." Offer has ended now anyway. Sorry, I had presumed you were from the US, my bad. I discussed with Ivy and here is ...
by NoFanBoiz
Apr 10 2020 8:32pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I've been the owner 90+% of my working life, and stand by what I say. Being able to fire customers more trouble than they're worth is a priceless privilege. Same as all your points posted in previous posts above, totally useless. I've never been a customer, so can't be 'fired'. As per my posts abou...
by NoFanBoiz
Apr 10 2020 4:47pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Try to realize you aren't dealing with some large company with an in-depth bench of well trained native English CSRs. Then don't put up promises on a website that aren't anywhere near being fulfilled. If you read my posts you would see I attempted clarification as I obviously know they haven't a go...
by NoFanBoiz
Apr 10 2020 10:05am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Let's concentrate on 3, the delivery Frey showed for the 6 months delivery time is by sea to your door, what's the problem? Thanks Marcel. Issue is that I had no clarification that they could send to my city/port. On their zero freight offer, delivery to port, not to door. "Australia and New Zealan...
by NoFanBoiz
Apr 10 2020 9:42am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2250
Views: 294468

Re: My Bafang Ultra Mountain Bike! Frey AM1000

My first email was sent to two of your email addresses - on your website you claim replies in 12 hours. I waited over 2 weeks for a reply to basic questions and only received a reply as I resent that one and got a response. I sent a second email in regard to your misunderstanding about shipping por...