Search found 186 matches

by FREYebikes
Sep 25 2020 12:55am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi Everyone, We have just uploaded product video for AM1000, CC, M600, EX recently. Please find link below if you have not watched them. AM1000: https://www.facebook.com/328449924307170/videos/348932166231197/ https://youtu.be/aPaBS6Pfmps CC: https://www.facebook.com/328449924307170/videos/171103164...
by FREYebikes
Sep 01 2020 9:59pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: Frey's Actual Warranty performance?

Hi, Here I would like to have some response base on your this post below: Firstly, thank you very much for your trust and purchase several bikes together at one time. we try to do our best to serve and support our customers, but still many details can be improved always.We are open to improvement al...
by FREYebikes
Sep 01 2020 8:32pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi JE, We have already applied this new update tube in all related models include: AM1000, M600, HT1000, FAT1000, HUNTER, CC. So if you place order now, all the bikes will come with the new update tube which I showed by picture above. I would like to tell that we have already improved the flat tube ...
by FREYebikes
Aug 31 2020 5:48am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I would like to tell that we have already improved the flat tube in fact. so present frames is more stronger than past ones. we design and made the tube by adding 2 strong Internal reinforce you can see from below picture:
flat tube.jpg
flat tube.jpg (56.7 KiB) Viewed 172 times
by FREYebikes
Aug 31 2020 4:03am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi Kevin, I just watched your short video again, found there was really a loud sound from the frame like the shock was been compressed to it's full suspension length. maybe that's because of the shock air pressure is not enough. in fact, it is big impact to the whole bike, especially to the frame. A...
by FREYebikes
Aug 31 2020 1:39am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it. But if want to get support not only...
by FREYebikes
Aug 31 2020 1:14am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

As our support for this case. We can offer you a new replacement frame this time. As we should remind you that some modification should be informed and consulted before your action earlier. Maybe you have not awared that some mofication will be a potential issue to cause somen problem. Especially to...
by FREYebikes
Aug 30 2020 10:12pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, We also saw your post on the FB group in recent days. and we left message follow you to remind you should contact us with details by email to us. otherwise, we don't know the situation and can't support you promptly. About frame issue, I leant that you have modified several things without consul...
by FREYebikes
Aug 13 2020 9:47pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hello Everyone, We would like to have a small discussion topic about AM1000 color with you. Now we have 3 color for AM1000 to choose as a standard offer, Matt black, yellow and blue. And if someone would like to order some other color, you need to pay an extra cost to custom the color if possible to...
by FREYebikes
Jun 08 2020 3:52am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi Jeff, Thank you for your feedback. got it! we will improve in these points for customers to understand our bike and what they can get more easy and clearly. I'm another 50 year old newbie in both the biking and ebike world. Just placed an order for AM1000 and HT1000. This forum has been helpful t...
by FREYebikes
Jun 08 2020 3:41am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

We always response quickly as soon as we got any feedback by email or call or anyway. Only maybe sometime we missed some email, we can't response promptly. if after 24 hours have not got reply. Try to resend the message as a remind. Also there are some customer would like to share and discuss online...
by FREYebikes
Jun 04 2020 3:58am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Some issue are special cases and may caused by multiple factors effected together. But some issues do not permit to happen more. We are strengthening quality control in more details at present. Thank you for all your attention and feedback. We will take care all the information to us. I've had my Fr...
by FREYebikes
Jun 03 2020 8:53pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Sorry for our faults in these details. We will comprehensively improve quality control and further enhance the training of workers on product details. Any issue or deficiencies you see on our products, please report to us freely anytime. we will pay attention and avoid similar case happen again in t...
by FREYebikes
Jun 03 2020 8:33pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, Sorry for late reply. About the battery connector situation you showed, it seems the contact is not very well. we will send you a pair of battery connector for you to change. This is a Reention supply battery case system in China, as it's big capacity and the shape design, it is not fully insert...
by FREYebikes
May 22 2020 9:19am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Dear friends, Here I give our response about the brake adapter. at a period of time, we are short of MAGURA adapter(mainly during March when we are making the gourp buying orders, we can't wait to delay for the orders, so we adapt TEKTRO brake same model adapter on MAGURA brakes, it match well in sa...
by FREYebikes
Apr 09 2020 11:57pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, There is some area not covered well for delivery ebike by the logistic system at present. if we missed some email answer promptly, please resend it again. we will check out and answer as soon as possible. Regards, Ivy Waited two weeks for a reply to my purchase query to Frey, so I emailed them a...
by FREYebikes
Mar 27 2020 10:00pm
Forum: Items for Sale - New
Topic: FREY.BIKE is with you project: Free shipping cost delivery from China.
Replies: 1
Views: 662

FREY.BIKE is with you project: Free shipping cost delivery from China.

FREY is here and we stick with you! Due to the current special circumstances all over the world, FREY wants to do something for you, our original and new customers. For our trusted original customers we would like to support you and your family. If you are in need of protective face masks due to loc...
by FREYebikes
Mar 21 2020 4:24am
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi friends, Hope everyone is good enough in your side and take care yourself! We are trying to do something to support our orginal and new FREY customers. see our latest news below: http://www.frey.bike/article/FREY-is-with-you.htm If there is something we can support, please feel free contact us. B...
by FREYebikes
Mar 19 2020 10:03pm
Forum: E-Bike Non-hub Motor Drives
Topic: Frey CC ordered!
Replies: 70
Views: 9486

Re: Frey CC ordered!

Hi, Have you reported with us what nuts and bolts show bit of surface rust as you mentioned? we have not got any feedback about this point before. please contact with us directly so you can learn what you are talking about it. Thank you for your kind understanding and cooperation. Best Regards, Ivy ...
by FREYebikes
Mar 14 2020 10:12pm
Forum: Items for Sale - New
Topic: FREY eMTB with Bafang m600 is developing with your ideas!
Replies: 353
Views: 44080

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, I confirm you that the group buying orders are under production at present as how I told earlier. Best Regards, Ivy Wang Hi, This is Ivy here to tell the latest news about the US group buying orders. Now it is in production stage already and will be ready for shipping around 25th this month. tha...
by FREYebikes
Mar 14 2020 10:08pm
Forum: E-Bike Non-hub Motor Drives
Topic: My Bafang Ultra Mountain Bike! Frey AM1000
Replies: 2277
Views: 299387

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, About your battery concern question, here I answer for you and correct one point about your communication with Grace. That is our cooperation battery supplier custom battery for us, we do not produce battery ourselves. maybe there is a little misunderstanding on it. hope it is clear now. And we ...
by FREYebikes
Mar 07 2020 9:32pm
Forum: Items for Sale - New
Topic: FREY eMTB with Bafang m600 is developing with your ideas!
Replies: 353
Views: 44080

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Hi, This is Ivy here to tell the latest news about the US group buying orders. Now it is in production stage already and will be ready for shipping around 25th this month. that is 2 weeks more we will make the orders ready for delivery and we will send bike pictures to every customer after the bikes...
by FREYebikes
Dec 02 2019 9:00am
Forum: Items for Sale - New
Topic: The FREY ebike group buying program for US customers and 2020 Sea Otter Classic meetup.
Replies: 7
Views: 4775

The FREY ebike group buying program for US customers and 2020 Sea Otter Classic meetup.

We find that many potential US customers would like to buy a FREY ebike but find the current (single bike) airfreight costs prohibitive, on top of that they are not in a big hurry to get their bike. So we decided to offer a group buying program for you, our US customers, which starts today and ends ...
by FREYebikes
Nov 27 2019 5:33am
Forum: E-Bike Non-hub Motor Drives
Topic: Frey AM1000 vol. 2
Replies: 42
Views: 5965

Re: Frey AM1000 vol. 2

Thank you for your new start. I agree that we can keep this thread continue to go and keep information update. We will alsokeep to post further FREY news here in case some one would like to learn about our news. Thank you for all friends and customers' attention and support! Welcome to join this thr...
by FREYebikes
Nov 20 2019 8:15am
Forum: Items for Sale - New
Topic: Latest FREY M600 2.0 pictures and video
Replies: 23
Views: 4980

Re: Latest FREY M600 2.0 pictures and video

Hi John, all the components are in standard specs and dimension. at beginning we put on the 2 spacer on the hub not removed, but some customer missed or dropped the spacer when they put on the wheel, that's the reason we removed and put in the carton instead of leave them on hub. L is for left side ...