Does this look like electrical failure?

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veloman   1 GW

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Does this look like electrical failure?

Post by veloman » Jun 08 2020 6:21pm

A customer returned this charger I sold them, claiming it overheated and melted the wires.
I opened the case and it looks flawless inside. Is it me or do these wires look like they were cut? I just don't see melted insulation anywhere.
This customer has said some conflicting things about how they used it.
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markz   100 GW

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Re: Does this look like electrical failure?

Post by markz » Jun 08 2020 6:30pm

Those cables were cut somehow.

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Re: Does this look like electrical failure?

Post by Makeitfarster » Jun 08 2020 8:02pm

What he said.

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Re: Does this look like electrical failure?

Post by HK12K » Jun 08 2020 9:10pm

Probably got stuck in the spokes. Rewire, test, and send it.

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Re: Does this look like electrical failure?

Post by e-beach » Jun 08 2020 9:25pm

IMO the insulation was cut, the wires pulled and cut and the mess was made. Shorts happen on one spot that is closest/is the short. You have seen it before, a burned spot where the short happened. As stated above, rewire and test. BTW, document your testing of the unit for future proof in case of dispute.

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Re: Does this look like electrical failure?

Post by veloman » Jun 08 2020 11:46pm

Thanks guys.

I can't believe how evil some customers can be.
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Re: Does this look like electrical failure?

Post by amberwolf » Jun 09 2020 12:34am

Actually, that looks exactly like assorted cords that Yogi (one of my St Bernards) chewed thru when he first came here. The shearing and tearing is virtually identical to the way his teeth tore thru stuff.


But is most definitely NOT electrical failure.

If that cord had been plugged in to the wall and powered on at the time it was destroyed, it would be melted with plasma burns and spattered copper all over the place, at minimum.

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Re: Does this look like electrical failure?

Post by veloman » Jun 10 2020 12:37am

You wouldn't believe the elaborate story she concocted with so much detail. Its crazy. I did some research and she has a dog that is an aggressive chewer. That also explains why the paper sticker on the unit had some moisture damage (from dog saliva and cleaning attempt). And indentations from teeth.

Oh and I replaced the wires today and the charger works fine.
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markz   100 GW

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Re: Does this look like electrical failure?

Post by markz » Jun 10 2020 2:48am

veloman wrote:
Jun 10 2020 12:37am
You wouldn't believe the elaborate story she concocted with so much detail. Its crazy. I did some research and she has a dog that is an aggressive chewer. That also explains why the paper sticker on the unit had some moisture damage (from dog saliva and cleaning attempt). And indentations from teeth.

Oh and I replaced the wires today and the charger works fine.
Replace the sticker too and its as good as new!
Did you sell it via ebay or amazon?

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Re: Does this look like electrical failure?

Post by HK12K » Jun 10 2020 8:39am

If you have her contact info you should call her and tell her that her dog ate the cord and she needs to bring him to the vet immediately as the flux inside of the wires is toxic and he will die a slow and pain death if she doesn't get him help as soon as possible.

That's not true either and it won't make you whole, but it'll feel good to know she'll be coming out of pocket for that charger one way or another. Payback is a bitch too.

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veloman   1 GW

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Re: Does this look like electrical failure?

Post by veloman » Jun 10 2020 10:19am

markz wrote:
Jun 10 2020 2:48am
veloman wrote:
Jun 10 2020 12:37am
You wouldn't believe the elaborate story she concocted with so much detail. Its crazy. I did some research and she has a dog that is an aggressive chewer. That also explains why the paper sticker on the unit had some moisture damage (from dog saliva and cleaning attempt). And indentations from teeth.

Oh and I replaced the wires today and the charger works fine.
Replace the sticker too and its as good as new!
Did you sell it via ebay or amazon?
Ebay. Before I looked closely at the wires, I believed her story enough to refund her. Then I realized it was BS. But I asked her to update her negative feedback and she did. I played her game and she won. But I getting ebay involved may not have necessarily gone well for me. I do plan on telling ebay that she is a shady person and make a note of this scam she pulled.
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Re: Does this look like electrical failure?

Post by markz » Jun 10 2020 11:43am

veloman wrote:
Jun 10 2020 10:19am
Ebay. Before I looked closely at the wires, I believed her story enough to refund her. Then I realized it was BS. But I asked her to update her negative feedback and she did. I played her game and she won. But I getting ebay involved may not have necessarily gone well for me. I do plan on telling ebay that she is a shady person and make a note of this scam she pulled.
Yeah but does telling ebay work, do they even care because they get their fee's.
How many items has this person purchased on ebay and whats the buyers rating?

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Re: Does this look like electrical failure?

Post by e-beach » Jun 10 2020 4:31pm

I sold an guitar amp through eBay once. The customer calmed that it arrived damaged. eBay made me pay for return shipping and refund the guys money. When I got it back, I opened it to see why it didn't work and found the buyer had tried to pull some of the parts out of it and had damaged it that way. (the reverb tank was 1/2 removed.) In any case I reported him to eBay and they said they would watch him. I never heard anything more from it and was never able to sell the damaged amp again. :evil:

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Re: Does this look like electrical failure?

Post by dogman dan » Jun 12 2020 6:55am

I was thinking dog chewed too, but spoke cut also possible.

The evil customer is why a good CS needs to include a price able to support a few to no questions asked warranty.

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Re: Does this look like electrical failure?

Post by AngryBob » Jun 12 2020 7:52am

You have been defrauded and scammed. The topmost wire in the first and last pictures show several clear indentations which appear to be teeth marks, there is no evidence of melting, scorching, carbon deposits, or excessive heat of any kind.

If this was transported through the US mail, that is mail fraud and a serious Federal offense. Many countries have similar laws.

I would send a strongly worded written document stating your intention to pursue a criminal prosecution involving prison time, which you will forgo provided she submit a complete, signed, witnessed and notarized, description of her willful attempt to defraud, which will be submitted publicly in multiple locations. Any negative comments on your business, by her, will result in immediate instigation of the criminal proceeding, which in most jurisdictions can be done at any time for anywhere from 3 to 7 years from now.

Nail her lying ass to the wall.

Or just lie down, roll over, put your ass in the air and take it.
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Re: Does this look like electrical failure?

Post by markz » Jun 12 2020 10:40pm

HK12K wrote:
Jun 10 2020 8:39am
If you have her contact info you should call her and tell her that her dog ate the cord and she needs to bring him to the vet immediately as the flux inside of the wires is toxic and he will die a slow and pain death if she doesn't get him help as soon as possible.

That's not true either and it won't make you whole, but it'll feel good to know she'll be coming out of pocket for that charger one way or another. Payback is a bitch too.
Flux and toxic asbesto's.

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Re: Does this look like electrical failure?

Post by Dauntless » Jun 13 2020 12:04am

AngryBob wrote:
Jun 12 2020 7:52am
If this was transported through the US mail, that is mail fraud and a serious Federal offense. Many countries have similar laws.

I would send a strongly worded written document stating your intention to pursue a criminal prosecution involving prison time, which you will forgo provided she submit a complete, signed, witnessed and notarized, description of her willful attempt to defraud, which will be submitted publicly in multiple locations. Any negative comments on your business, by her, will result in immediate instigation of the criminal proceeding, which in most jurisdictions can be done at any time for anywhere from 3 to 7 years from now.

Nail her lying ass to the wall.
It'll never work. Not how capitalism works. Funny how the real winners are the scum that are complaining about it. I don't suggest doing anything unless you don't want to sell anything on eBay anymore. Which I've never wanted to do.
Last edited by Dauntless on Jun 14 2020 1:33am, edited 1 time in total.
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Re: Does this look like electrical failure?

Post by momus3 » Jun 13 2020 5:58pm

eBay is a strange place, and I have close to 5,000 transactions over a 20 year time span, so I know. 99% of the time everything goes well, but sometimes you just can't win. I stopped selling any big ticket photography stuff on there due to their policies, which lean totally toward the buyer. They could claim anything. Keep the item, send you a rock in a box with a tracking number, and claim they returned the item and eBay will debit your seller account for the refund. Don't ask me how I know this. It's easier to just refund their money and block them so they can't buy anything else from me.

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veloman   1 GW

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Re: Does this look like electrical failure?

Post by veloman » Jun 14 2020 8:16am

Dauntless wrote:
Jun 13 2020 12:04am
AngryBob wrote:
Jun 12 2020 7:52am
If this was transported through the US mail, that is mail fraud and a serious Federal offense. Many countries have similar laws.

I would send a strongly worded written document stating your intention to pursue a criminal prosecution involving prison time, which you will forgo provided she submit a complete, signed, witnessed and notarized, description of her willful attempt to defraud, which will be submitted publicly in multiple locations. Any negative comments on your business, by her, will result in immediate instigation of the criminal proceeding, which in most jurisdictions can be done at any time for anywhere from 3 to 7 years from now.

Nail her lying ass to the wall.
It'll never work. Not how capitalism works. Funny how the real winners are the scum that are complaining about it. I don't suggest doing anything unless you don't want to sell anything on eBay anymore. Which I've never wanted to do.
I want to prosecute her but yes, I'm more concerned about it affecting my ability to sell on eBay where I've been making some decent money. I've read numerous stories about eBay suspending accounts in similar situations. This criminal has a convincing story with elaborate detail and eBay may not want to risk me selling if they think her story could be true.
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Re: Does this look like electrical failure?

Post by e-beach » Jun 14 2020 9:34am

veloman wrote:
Jun 14 2020 8:16am

I want to prosecute her but yes, I'm more concerned about it affecting my ability to sell on eBay where I've been making some decent money. I've read numerous stories about eBay suspending accounts in similar situations. This criminal has a convincing story with elaborate detail and eBay may not want to risk me selling if they think her story could be true.
I have been selling on eBay since June 2001. In all that time I have only had only 2 real bad experiences with buyers. I contacted the eBay dispute resolution center both times and reported them. In one of the cases the buyer gave me a negative feedback and I got eBay to removed it because it was inaccurate. I would contact eBay and report her to the eBay resolution department if for nothing else to help some other eBay seller when she try's it again. If your seller dashboard says your performance is above standard and you have 100% feedback, (or close to it) eBay isn't going to stop you from selling there. (check out evassemble's positive feedback...87% !!! :shock: :oops: ) With eBay it is all about the money and if you are making them money you will be able to sell there. As for the lost money on this deal, write it off as a business loss if you can, and move on. If you really want to prove your point, make a video of what a short really does to a zip cord of that gauge. A real short will either melt all the insulation off the wires as they get as hot as a toaster oven heating element, or it will pop the cord where the wires are frayed and only a few wires are carrying the total current. In any case, the cord will not fall apart like it was 100 years old and had leprosy.

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Edit: Also, if the cord you replaced looks as good as new, sell the unit as refurbished for about 90% of a new price so you can keep from loosing all the money on that deal.
Favorite Quotes:
"This is L.A., sugar. There is no 'over the top." Chris Erskine
"At a certain point the entropy wins." Maria Helena Braga

Current Build: ProFlex 757 Expert full suspension. Yescomusa 36v 800w Rear DD, upgraded 10AWG solid core through axle phase wires. 15ah Headway, 1000+ cycles, 80% DOD 30A Tronsung controller.

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Liahona, Yescomusa 36v 800w generic front DD.
1992 Trek 800, Yescomusa 800w 36v front DD.

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veloman   1 GW

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Re: Does this look like electrical failure?

Post by veloman » Jun 14 2020 12:44pm

Good advice, thanks guys.
I ended up reporting her to ebay.
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Re: Does this look like electrical failure?

Post by AngryBob » Jun 14 2020 12:53pm

You use the threat of prosecution to get her letter admitting the truth, then submit that to Ebay.

I once had a competitor arrange to have a ton of cow manure delivered to my front yard. I decided it was necessary for that individual to sincerely and deeply regret his action. He did.

You can just eat it, or you can decide to take action. Five minutes to write the letter. Less than an hour to research jurisdictions and applicable laws, so you can cite them specifically. Much less hassle of this type in the future, and satisfaction that lasts a very long time.

If helps if you have learned how to be mean and nasty, and like to read law books.

If you just want everybody to think you are a nice guy, you are going to get screwed a lot, and not in the good way.
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