Credit Card Problems?

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Dauntless
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Credit Card Problems?

Post by Dauntless » Feb 12, 2018 3:23 am

https://www.consumerfinance.gov/complai ... g-started/

They may not solve the problem but it felt good finally getting to complain.

So it was about 2 months ago I went out of town for Christmas. As always, Citibank doesn't honor my card on the road. This time I tried paying ahead and had a credit balance, did no good. Usually I come home and the card is good again. Not this time.

So if you've never called your credit card company they have something like your mother's maiden name for you to tell them when you call. Then they discuss. This time was weird. Basically they started phishing for any information they could get, including non Citibank accounts I have. More than a little suspicious, eh? They insinuate the vague accusations but don't come right out and say it. You're dealing with Doug here, that only ensures I enlist outside regulators to come down on them.

The short version is they won't tell me why my card isn't working. They won't reinstate it, they won't cancel it. My guess is this was done for the phishing purposes. Big company behaving like that, eh? I'm sure they're content to keep my $500 too. But it's been two months and they haven't done anything about this. My autopayment for certain things with my credit card isn't working, etc.

The link takes you to the Consumer Finance Protection Bureau website.
There are five steps to submit your complaint:

Step 1: What is this complaint about?
Step 2: What type of problem are you having?
Step 3: What happened?
Step 4: What company is this complaint about?
Step 5: Who are the people involved?
I got a Citibank credit card I think when I was a teenager. It's now what they call 'Diamond Preferred.' My student loans were Citibank. I do have other accounts there. But if this is how they're going to act. . . .h
Any sufficiently advanced technology is INDISTINGUISHABLE FROM MAGIC!
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dogman dan
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Re: Credit Card Problems?

Post by dogman dan » Feb 12, 2018 6:57 am

Personally, I canceled my Citibank account in 08, along with my bank of America card. Because of the way both banks treated their home mortgage customers. I never had a Wells Fargo, but will not now for the same reasons.

Look into a few new accounts, you can still get a good card with a brand new bank, you got years of good credit. Shop for a good rate, or good cashback, whichever you will benifit most from.

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Re: Credit Card Problems?

Post by markz » Feb 12, 2018 3:48 pm

I've been looking for a credit card myself, Citibank Canada was various webpages recommended cards.

I decided on the 1.75% cashback and 4% foreign exchange (online or traveling) Rogers Bank credit card its $29/yr but will be waived if you autopay one of their bills (Fido, Chatr, Rogers) their only other card is 1.5% and 4% and no annual fee.

Can't live without a credit card when traveling.

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Dauntless
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Re: Credit Card Problems?

Post by Dauntless » Feb 12, 2018 3:57 pm

markz wrote:
Feb 12, 2018 3:48 pm
Can't live without a credit card when traveling.
Oh, I've had to live without one when traveling because Citibank won't honor mine even when I've used that very card in that part of the country many times.
Any sufficiently advanced technology is INDISTINGUISHABLE FROM MAGIC!
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Re: Credit Card Problems?

Post by swbluto » Feb 12, 2018 8:41 pm

Dauntless wrote:
Feb 12, 2018 3:57 pm
markz wrote:
Feb 12, 2018 3:48 pm
Can't live without a credit card when traveling.
Oh, I've had to live without one when traveling because Citibank won't honor mine even when I've used that very card in that part of the country many times.
Debit cards work fine. But, you do have to have savings.

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spinningmagnets
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Re: Credit Card Problems?

Post by spinningmagnets » Feb 12, 2018 8:46 pm

I highly value having a credit card (I have two), and I hate them both. Me and credit card banks are like porcupines mating, and I am the female. I occasionally have the need to be used in order to get something I want. For instance, when I was younger...I left a deposit-check with a car rental agency in order to rent a car. Fast forward to many years later...an emergency came up and I needed to rent a car, and they would only rent with a credit card.

If you need to stay at a hotel, gotta use the credit card. I prefer Paypal, but some recent online purchases have been "credit card only". I have a couple bills on autopay, which eliminates writing a couple checks each month, and keeps the account active. I do NOT carry a balance.

On the first of the month, I pay the minimum payment, and on the 15th I pay it off. This is because once...An insurance agent credited my payment to the wrong account, and my insurance was cancelled from a missed payment. He fixed the error, but now there was a bad mark on my credit. I had to fix that too.

Another reason I keep a credit card account is for when I travel. If someone steals my ATM card info and cleans out the $12 in my checking account, I don't get it back. I have a credit card theft about once a year, and they always repay me and give me a new credit card number and PIN.

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Re: Credit Card Problems?

Post by markz » Feb 12, 2018 9:18 pm

Prepaid cc look at Zoom Pass Visa
no fee's like other prepaid cc's
I do a transfer from TD Bank until 8pm, it goes through at 6:15am next business day! RBC Bank is 2 days.

I got wind of that card through using Petro Canada prepaid, I love the Zoom Pass Visa!
This card is owned and issued by “PACE Savings & Credit Union Limited (formerly All Trans Financial Services Credit Union Ltd.
https://www.pacecu.ca/Personal/ToolsAnd ... BranchATM/
Looks like only branches in Toronto area, but can get card anywhere.
http://www.zoompass.com/card-registrati ... 00a8ff5e28

So its Canada only I bet, no help to Americans, doesnt hurt to call em.

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Re: Credit Card Problems?

Post by Dauntless » Feb 13, 2018 3:51 am

swbluto wrote:
Feb 12, 2018 8:41 pm
Debit cards work fine. But, you do have to have savings.
$500 prepaid on this card with a $30k plus limit, that's what's supposed to be the hot ticket. Pay Pal doesn't pay fast from your bank account, only quick way is if you have a credit card to your account.

I've never had a any credit fraud. New Citibank bill came today, I almost expected to see something foul, but there was nothing at all. Just my $500 waiting to be spent with no payment due. Not even a mention that they won't honor the card, can you believe.
Any sufficiently advanced technology is INDISTINGUISHABLE FROM MAGIC!
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dogman dan
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Re: Credit Card Problems?

Post by dogman dan » Feb 13, 2018 7:17 am

You loan them $500 is the hot ticket, for them!!! :lol:

FWIW, the smartest thing I ever did was carry a sometimes big balance on CC. Why you say? Because if you do, you can get a much better offer on balance transfers.

Not so great a deal now, but I used to transfer my balance to 3.9% till it got paid. Plus a transfer fee, but for me that was a flat 50 bucks for a big transfer, or less for a small one. In fact, it was Citibank that gave me those offers, though others sometimes did too at more like 5 to 10 %.

Id get calls from my other cards, offering a deal like 10%, and I'd laugh and say that was way too high. Often when I told the person working the call I was used to 4%, they'd ask how the hell I got that rate. I got a better rate on the regular card too. I'd buy a car at 4%, call it 5% counting the transfer fee, vs a car loan at 10% from my bank. naturally if you over pay like a moron from a car dealer, you do get a better rate. I'm talking about a less than 10 thou purchase at a good price from the owner of a car. Back then, dealer car loans were not that great a rate anyway, not like now.

This sort of thing worked great for me, because in construction you'd pretty much annually have some months you had no income. So then not having a car loan with a big monthly payment helped a ton. So working OT in summer, I'd pay them a thou a month. Then a few months later, I'd be off skiing, and paying the car off at minimum rate, like 50 a month. And charging more for a few months, for the gas to drive to the snow.

Sure, you hate to pay them that interest, but they also hate you to pay down in full every month too. 50 bucks a year interest on the offer is nothing compared to the then common rates on cards of 18 to 21%. Of course you can't leave it on the original card for months, not even at todays common rates below 15%. But if you give them 50 bucks a year, you can indeed save a lot more, get a better deal on your cards, and still build a good credit rating.

So roll a thou or less onto the no interest for a year offer, and give them a bite, and they will eventually stop screwing you on the rates, and offer you better deals. Or you can call them and demand them.

That won't work out of town thing though, that almost has to be something that happened because of a long past fraud on your account, or something you actually authorized. Some kind of security set up years ago. Now they have no idea how to un do it?

Wont be there on your new card, at a new bank.

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Re: Credit Card Problems?

Post by Alan B » Feb 13, 2018 10:38 am

Credit unions generally have much better service and lower costs than banks.

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Re: Credit Card Problems?

Post by Addy » Feb 13, 2018 11:00 am

Dauntless wrote:
Feb 13, 2018 3:51 am
Pay Pal doesn't pay fast from your bank account, only quick way is if you have a credit card to your account.
One way around this is to get a visa gift card or similar. Even if that card has no balance remaining, paypal still thinks it's a valid card and allows you to do fast bank transfers. I used this trick successfully for years.

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