They may not solve the problem but it felt good finally getting to complain.
So it was about 2 months ago I went out of town for Christmas. As always, Citibank doesn't honor my card on the road. This time I tried paying ahead and had a credit balance, did no good. Usually I come home and the card is good again. Not this time.
So if you've never called your credit card company they have something like your mother's maiden name for you to tell them when you call. Then they discuss. This time was weird. Basically they started phishing for any information they could get, including non Citibank accounts I have. More than a little suspicious, eh? They insinuate the vague accusations but don't come right out and say it. You're dealing with Doug here, that only ensures I enlist outside regulators to come down on them.
The short version is they won't tell me why my card isn't working. They won't reinstate it, they won't cancel it. My guess is this was done for the phishing purposes. Big company behaving like that, eh? I'm sure they're content to keep my $500 too. But it's been two months and they haven't done anything about this. My autopayment for certain things with my credit card isn't working, etc.
The link takes you to the Consumer Finance Protection Bureau website.
I got a Citibank credit card I think when I was a teenager. It's now what they call 'Diamond Preferred.' My student loans were Citibank. I do have other accounts there. But if this is how they're going to act. . . .hThere are five steps to submit your complaint:
Step 1: What is this complaint about?
Step 2: What type of problem are you having?
Step 3: What happened?
Step 4: What company is this complaint about?
Step 5: Who are the people involved?