I have a free hour.
I am going to draw up the formal proof and present it.
I am just DREADING calling Sevcon after all the negative feedback I have heard from guys in the field.
Sure... fools call Sevcon all the time... so they cant have a $250k/yr Wizard answering the phone.
I totally understand that it is a major burden to answer unknown calls.
That said... Guys who I RESPECT... as SHARP operators... have reported unsatisfactory interactions while trying to affect change.
Most of this stems back to the business model of Sevcon
Basically they are a black hole of information... an any information propagated is in the hands of those who covet (except Thunderstruck EV... GO THUNDERSTRUCK!!!)
At National Instruments we have figured out how to solve this......
If you call NI (National Instruments) out of the blue you get a meathead on the phone (ok... that was rude... you get a GreenHorn on the phone... a Jr Engineer)
They can get most people out of a pinch... but... its not AMAZING support. Its hit and miss
NOW... if you pony up... and get DevSuit (agree to pay for support)
Then... when you call National Instruments... they roll out the red carpet.
Immediately you get a bad-ass engineer on the phone.
A seasoned and skilled expert.
Sr. Engineers as far as I can tell
People who "get it" instantly... are "on it" quick...
You report a bug to them... changes are made by COB.
Where... if you try to do this thru a greenhorn... eh... maybe in a week things get sorted...
I use both tiers of support depending on my level of need.
I have found that trying to punch thru lower tier support is never fruitful.
I save my Bug Reports for Top Tier Support.... and if I am drunk on Saturday night making prank calls about running refrigerators and Prince Albert in a can... well... thats when you call first tier support... right?
(thats a joke)
Increasing battery voltage and controller current limit will result in a non linear experience