I have received your cells today. They are not what i have paid for.
All of them are damaged, voltage is less than a 1 volt and dropping
when measured when it should be 3.3 volts. I have started PayPal
claim. I am very disappointed in this transaction.
Zhang Richard firstname.lastname@example.org
4:21 AM (9 hours ago)
to me, admin
Dear Mr agnius:
thanks a million for your quick respond,we feel so shocked to hear this news ,that is really a big problem for us ,
everything is out of our mind ,we are really sorry for making so many trouble for you ,we are making sure what had happened for this goods ,
that is not the goods which we make sure with you before ,i am making sure if our stock make some mistakes ,then we will show you the result ,
SOLUTION: 1)could you return the cells which are unqualified to us ?we will take charge in the shipment cost (come and go)
2)do you mind us sending out one sample to you again ?i will arrange the sample myself (we will take charge in the shipment cost )
3) we feel so sorry for this ,that is not what we want to be
by now ,we don't know what had happened ,we apologize for this in my heart ,we know you are so disappointed for this ,we just hope you can give us another chance to show our goods which we make sure before ,will you ?you are so trust us ,because of our carelessness ,cause of this bad things ,we hope we can be good cooperator in the future ,we don't want to lose your trust !it is our life !sir