[quote="agniusm"]999zip999, i don't know whats your point in defensive position regarding osn, people here are trying to debate what is right and what is wrong so future business with Chinese companies would be more reliable.
I agree with the statement that bowlofsalad made that you have to get what you pay for and that's all. If it is stated USA, should be USA.
I had numerous bad experiences with Chinese by receiving goods not as advertised, or not working at all, lost money etc. and this applies to everything, not only batteries. Perhaps you did not, so you can play along the way you feel.
I could take a trip to UK to test ROG's battery if you like after you pay for it
I am having conversation at the moment with OSN despite this, as i know them for doing good business and i don't dismiss that (again, regarding this topic i stand by my opinion that you should get what you pay for) but there are other things which i don't understand.
I was quoted last time by Jenny from OSN (perhaps Nancy does not want to deal with harsh person like me any more:) )
~10kg shipping to LTU at 280USD. I asked if there is a cheaper option because GEBatery quoted me 185USD through DHL. Jenny replays that there is option through HK post for 175USD. I am rubbing my hands that finally i will get my missing batteries, but she states that i have to pay by T/T which gives me no protection what so ever. I am asking why, because i know ROB paid with paypal. I am told that i can paypal if i choose EMS 280USD option. And thats it. No one wants to explain why so and i am assuming that if something goes wrong i am left to deal with it as i have no protection at all on my purchase. All i am told on each email: waiting for payment; let me know when you have paid and so on. I am forced verbally to do something i don't want.
This is the reason i am on this thread at all. There is no clearness in dealing with Chinese and here is an opportunity to debate this with one of Chinese Company's representative, but all she can say is "i'm sorry". So there you go, get over it and don't make it personal zip!
Yes, Jenny is my colleague. I just asked her what's the matter with your shipping issue.
You made an enquiry about 10pieces A123 20ah cells and 24pieces A123 32113 cells from Jenny, let alone the price for the cells, just talk about the shipping cost of the battery.
We all know that the batteries are SENSITIVE goods for Customs clearance.
In the year 2011 or the early 2012, all the shipping ways like DHL, FeDex, TNT, or EMS or others are available for shipping of batteries.
But for the new year 2013, there are too many adjustments of the shipping ways for batteries.
Now it changed, currently the most stable and safe way for batteries is by EMS, which is a little expensive. We do feel uneasy with the increasing shipping cost too, NOT only the customers.
What's more, for some Eastern European or some small or remote countries, EMS is not available or even if available, the shipping cost is so high and not very safe, because the shipping agency can not make sure the batteries are easy for Custom clearance in those country.
We work with 3 shipping companies, one told us that they do NOT ship batteries to Lithuania currently, one do, but they only do EMS to your country, which is about US$380.(yes, I know he quoted you US$260 by TNT, but we were told by the shipping agency this way is NOT available now.) and anther company is the HongKong post, she quoted you US$175, but we do not accept Paypal.
For paypal payment, we only accpet if the customers choose the express shipping way.
This is our comapny rule, we worked as a sales girl in the company, we have to obey the rule, so she just can say sorry.
May I know when did you get the quotation from GEBattery US$185 by DHL? in the 2013 or 2012?
and as we can see, their shipping cost is really very good, but why not buy from them?
We would like to sell the cells to you, and we promise that we do NOT make profit from shipping, but we have no choice about the high shipping cost to Lithuania.