New here and I just got a 36v 19.95ah battery from em3ev.
So I initially went to charge the pack and let it sit for 2 hours before I planned to use it. Before charging I noticed all 3 green LEDs and the one red one were on simultaneously. I thought it was off because none of the information for the battery showed an LED code like that.
Checked the voltage (41.7v if I remember) once it was charged.
When I plug it in, the bike doesn't run. Tested the bike with SLA batts, which worked fine.
Wondering if it could be a bms issue. Any suggestions for what i can do to pin point the specific issue? Anyone have a similar issue? It has a smart bms, but I don't currently have a phone that I can connect it with. Alao, a little reluctant to cracl the pack open but I will if there is nothing else I can safely do first.
Did a boat load of research before buying and had a plan for how I was going to break the pack in. Sorta sad/mad that I can't discharge and do a proper break in.
Contacted the company, but am curious if anyone has some experience or thoughts in the meantime.