hi-powercycles wrote:Mr Skwara,
If you want to bring these issues to a public forum, we would also like 100% honesty and clarity. We did make a mistake on the billing and subsequent refund, and we are very sorry for the delay in the refund. After you called us regarding the refund in the beginning of December, we took care of the 10% refund right away and gave you an additional 5% off for your inconvenience to make you happy.
It would have made me happy if you bench tested your product to make sure it's fully operational, like everyone else does instead of silk screening your name on it and shipping it with NO RECEIPT, NO WARRANTY, NO PINOUT OR SPEC SHEET.
hi-powercycles wrote:After nearly 5 months this is the one and only documented issue we have heard from you regarding your purchase. You have not emailed or called about any issues regarding your purchase of the custom air cooled motor, spokes, freewheel and connectors we sent you.
Bullcrap, I called you personally at least 3 times just to get the receipt cus I told you my original wheel was stolen out of my good friends bike shop and we needed it for insurance claim.... He's the one who wanted it because he felt really bad, I told him to fogetaboutit because owning a bike shop these days is a tough business and I know he's not doing well financially. BTW, we caught the perp, his first court date is April 14.[/quote]
hi-powercycles wrote:We are quite open and upfront about our Warranty and offer a very solid warranty-
"Month 2 to Month 12- (2 year warranty)
HPC will repair/replace the defective product free of charge, and will not charge any associated labor costs. Customer is responsible for paying ALL shipping charges to and from Hi-Power Cycles"
In the first 30 days, we will cover costs to and from you. Like I told you on the phone, we will happily look into the hall sensor issue if there is one and repair it for you free of cost as it would be covered under warranty if there turned out to be a problem.
UMMM, NO RECEIPT, NO WARRANTY in box, What don't you understand about that? I ordered over the phone. Are you trying to jive talk the ES community?
hi-powercycles wrote:There is no reason to use vulgarity and make threats over the phone towards us as we are only trying to help you resolve your issue to the best of our ability.
It's not a threat, it's a promise.... I'm calling California Consumer Affairs and BBB tomorrow and filing a complaint against your business to get my money returned. And if not, no biggy Dude, I raced motorcycles & Buggy's for 25 years, I disintegrated many $800 parts in hours.... I bought an $800 bottle of champagne last week, gone in 60 gulps! In my book, you have no abilities.
hi-powercycles wrote:We even tried a follow up call with you offering another possible solution and you hung up the phone on us a second time.
Well, you started talking out your ass again about me paying more money for a motor that's already off my bike and not going back on! I don't run losers name on my shit..... some people even give me free stuff for putting their name on me or wearing their skis!
And Dude, your stinking up this very useful and crowded thread....... If you have something else to say, have respect and step outside here: http://endless-sphere.com/forums/viewto ... 26&t=68235