I purchased a Suntour Seat Post from XX Cycle in France about 2 years ago. I forgot to order the Neoprene Cover. I tired to buy one from Suntour USA about a month after I bought one and the wouldn't sell direct and couldn't provide a USA Dealer.
So today I went online to contact Suntour at there USA site: https://www.srsuntour.com/collections/seatposts
And the Customer Service Guy couldn't have been a bigger Dick. He told me that I bought a counterfeit one and they don't need them. Entirely not true. Suntour did in fact make a cover for these. I have contacted them directly before.
I'm now done with Suntour. I will not be buying any further Suntour Products. I'll pay extra and buy a bodyfloat. The kind of rude behavior their represemtatove displayed is not acceptable in ANY business. I am just a customer trying to buy a product.
I asked for his name and he said "Valentino"... then just cut off the chat.
Who does this? Who treats PAYING customers like this?
I'd still like to purchase the cover from a Dealer for the unit I currently have. Any ideas who might stock one? They definitely help keep the dust and dirt out of the mechanical parts.