3gfrey wrote: ↑
Feb 18 2018 3:51pm
I ordered a 3rd gen Frey a few months ago. I have about 240 miles on the bike and almost a couple of weeks ago, the motor stopped working. I made a video of this and contacted Frey.
Ivy mentioned that she reached out to bafang rep and he is unreachable for the next two weeks due to Chinese new year.
Will keep you guys updated on how this gets resolved.
This, for me was the biggest gamble about ordering directly from China. I received my bike a few days ago and I discovered after a 5km ride that the nut holding the left pedal crank was missing, and hence the arm fell off. I cannot say whether or not the nut was missing or it was loose and fell off during the 1st ride, but what I do know is I cannot ride my new bike until I can source a replacement nut, which is not as easy as you may think. I visited 8 bike shops before I finally ordered it online from Shimano.
I understand that a quality control issue can happen to any manufacturer, but it would normally be dealt with by the local dealer or shop you bought the item from....unless you buy directly from the manufacturer as in our case.
This is equally difficult for Frey (Ivy). As much as she is keen to help, Ivy is in China and I am in Spain.
This is one of the downsides of missing out the various stages between the manufacturer and the end user. The upside obviously being the savings you make over buying from a shop.
This last post of a failed motor sent shivers down my spine. If my motor failed as in this case, I would be up sh*t creek without a paddle as I doubt there would be anyone locally that could repair it. Would it mean I would have to pack the whole bike back in its box and ship it back to China? That doesn't bare thinking about.
It would be interesting to hear Freys ideas about after sales service...from China, and I will watch the outcome of the issue with the failed Brafang motor with great interest.