My Bafang Ultra Mountain Bike! Frey AM1000

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formula101   1 kW

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by formula101 » Nov 06 2019 3:23pm

robocam wrote:
Nov 06 2019 11:32am
I checked with a square this time (to make sure the ruler markings line up), and it is closer to 28-3/4" at the lowest point. The bike is flat on the ground unloaded. That's just about where you would be if you got off your seat. This is a medium framed X-1. Batboy, I'll try to measure my AM1000 for you soon.
formula101 wrote:
Oct 29 2019 6:50pm
Do you mind posting a photo? The question is what is the standover at the point where someone would actually stand over the bicycle not the lowest possible standover measurement obtainable.

In bicycle shoes, someone with a 28" inseam might improve their standover by half an inch.

Bikes these days (27.5, 29, 26 with fat tires) with suspension, aren't really designed to have much more than 29" of standover in a best case scenario...
Awesome, thanks for the followup robocam. :-)

Geometry charts for e-bikes are typically barebones at best, and flat out inaccurate in too many cases. It's great to see real world measurements to verify.
robocam wrote:
Nov 06 2019 12:33am
Just curious about your opinion on how this is being handled.
formula101 wrote:
Oct 31 2019 10:10pm
LOL, I sure hope for their sake Frey doesn't scam you on customer service. It would prove my point, but....
I think he should've contacted Frey first instead of throwing them under the bus online. How can they possibly address the problem if they don't know of it's existence in the first place?!? At least give them a chance to respond and make things right. Instead, he threw a fit online and fixed the problem himself and then gave a non-committal "I think they should do something to make it right" response without giving an indication that he'd even contact the company in the future for a follow up.

I don't even buy this argument that the hub was crap quality. Failures are commonplace with even the most expensive bikes and components. The highest end carbon and ti frames can and do fail. You can taco aluminum rims of any price. Conversely, I've bought many cheap components and even bikes that were reliable for many years. I recently bought a few replacement stems for $7 each, and aside from having to buy a couple of additional spacers, they are perfectly functional and of good quality. There is no consistent correlation between price and durability or performance.

As far as Frey, they were technically in the right asking for photos and whatnot, but as far as their PR game, it almost always makes sense to appease a customer who has the leverage to make you look bad online and thereby hurt your bottom line. Their failing was more of a practical rather than an ethical one.

The customer had a right to be upset and to note the problem but seemed more intent on causing drama online rather than do the right thing and solve this behind the scenes.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by formula101 » Nov 06 2019 3:32pm

FlyingFinn wrote:
Nov 06 2019 4:27am
Elinx wrote:
Nov 06 2019 4:01am
FlyingFinn wrote:
Nov 06 2019 1:54am

Offered a ......
130$ cash which I escalated to AliBaba.
.....
Please I really don't understand why you are dissapointed in Frey. You have reason to be dissapointed of the quality of (some) parts, but IMHO Frey has given your reasonable offers. That you didn't want two of these offers I can imagine.
Here in your first post you announced this problem:
FlyingFinn wrote:
Oct 29 2019 5:07pm
]........
Had to buy a DT Swiss rear hub for 259€!!! ........
I opened a partial refund case for $130 in AliBaba. This episode is going to cost me atleast 350€ replacement work included!........
They offered this asked amount to you too and you have escalate it to a dispute.
I don't understand why there must be a dispute if Frey is giving you what your asking for.
They refused to pay that amount at first. Now when the real extent of the issue was discovered I’m not happy with that amount anymore.
OK, this boy is flat out insane. I'm all in on Team FREY!

He is setting himself up for bad karma.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Hardcore » Nov 06 2019 4:55pm

robocam wrote:
Nov 06 2019 11:32am
I checked with a square this time (to make sure the ruler markings line up), and it is closer to 28-3/4" at the lowest point. The bike is flat on the ground unloaded. That's just about where you would be if you got off your seat. This is a medium framed X-1. Batboy, I'll try to measure my AM1000 for you soon.

IMG_0956 - standover-s.jpg

formula101 wrote:
Oct 29 2019 6:50pm
Do you mind posting a photo? The question is what is the standover at the point where someone would actually stand over the bicycle not the lowest possible standover measurement obtainable.

In bicycle shoes, someone with a 28" inseam might improve their standover by half an inch.

Bikes these days (27.5, 29, 26 with fat tires) with suspension, aren't really designed to have much more than 29" of standover in a best case scenario...
For those interested, here a picture of a medium sized AM1000 unloaded an on flat grounds.

Cheers
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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by batboy » Nov 06 2019 10:19pm

robocam wrote:
Nov 06 2019 11:32am
I checked with a square this time (to make sure the ruler markings line up), and it is closer to 28-3/4" at the lowest point. The bike is flat on the ground unloaded. That's just about where you would be if you got off your seat. This is a medium framed X-1. Batboy, I'll try to measure my AM1000 for you soon.

IMG_0956 - standover-s.jpg

formula101 wrote:
Oct 29 2019 6:50pm
Do you mind posting a photo? The question is what is the standover at the point where someone would actually stand over the bicycle not the lowest possible standover measurement obtainable.

In bicycle shoes, someone with a 28" inseam might improve their standover by half an inch.

Bikes these days (27.5, 29, 26 with fat tires) with suspension, aren't really designed to have much more than 29" of standover in a best case scenario...
Thanks for posting this robo!

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by robocam » Nov 06 2019 11:57pm

Hi! Sorry about the confusion. The photo I posted was of a different bike (unless you were looking for info about the X-1, and if so, you're welcome!). The post by Hardcore should answer your question about the AM1000. From his photo, it looks like it's about 28.2 inches.
batboy wrote:
Nov 06 2019 10:19pm
robocam wrote:
Nov 06 2019 11:32am
I checked with a square this time (to make sure the ruler markings line up), and it is closer to 28-3/4" at the lowest point. The bike is flat on the ground unloaded. That's just about where you would be if you got off your seat. This is a medium framed X-1. Batboy, I'll try to measure my AM1000 for you soon.

IMG_0956 - standover-s.jpg

formula101 wrote:
Oct 29 2019 6:50pm
Do you mind posting a photo? The question is what is the standover at the point where someone would actually stand over the bicycle not the lowest possible standover measurement obtainable.

In bicycle shoes, someone with a 28" inseam might improve their standover by half an inch.

Bikes these days (27.5, 29, 26 with fat tires) with suspension, aren't really designed to have much more than 29" of standover in a best case scenario...
Thanks for posting this robo!

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 07 2019 11:56am

Here is the picture from the rear hub dismantled. This is the quality of bearings they use. Be careful folks. Wouldn’t want this to fail in high speed...
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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by bugnut » Nov 08 2019 7:16pm

FlyingFinn wrote:
Nov 07 2019 11:56am
Here is the picture from the rear hub dismantled. This is the quality of bearings they use. Be careful folks. Wouldn’t want this to fail in high speed...
My opinion is that FREY did the right thing for you. I do not think that you crying on the internet will affect FREY one bit. There are way to many satisfied customers and if someone was researching FREY bikes I think your unreasonable expectations would stand out as just that.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NeilE » Nov 08 2019 7:48pm

I was riding my AM1000 with 580 miles on it and my hub failed today. I was a few miles away from home in a very hilly area. Pushing the bike up hills to get home wasn't fun. I purchased the bike last November and this was the 1st problem. I hope Frey has a good solution as I will not be very comfortable riding the bike far from home with a cheap rear hub that could fail at any time.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 08 2019 11:12pm

NeilE wrote:
Nov 08 2019 7:48pm
I was riding my AM1000 with 580 miles on it and my hub failed today. I was a few miles away from home in a very hilly area. Pushing the bike up hills to get home wasn't fun. I purchased the bike last November and this was the 1st problem. I hope Frey has a good solution as I will not be very comfortable riding the bike far from home with a cheap rear hub that could fail at any time.
Please post pictures as well when you get them so these fanboys will calm down and might even admit there is a real issue with the rear hubs.

I bought a DT Swiss 350 hub since it has a modular construction that gives possibility to change for eg. only the axle or freehub. There is also available a steel freehub for the 350 as an upgrade in which I will change if the current aluminium one fails. You will get a spare XD -freehub with the 350 as well which you can maybe sell for $40.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 08 2019 11:19pm

NoFanBoiz wrote:
Nov 08 2019 8:03pm
First post hey... who else thinks NeilE is actually a butthurt FlyingFinn posting under a new name?
Register a new account in 2018 and wait for a year just for the perfect moment to come here and start trolling. You must be f*ckin out of your mind...

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brake034   10 W

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by brake034 » Nov 09 2019 3:14am

The best thing NeilE can do is raise a claim to Frey by email, best to do that with some pictures and a simple explanation what happened.

I am very sure the Frey team will do it's best to solve the issue the best they can.

I think it's not a correct way for Frey to try and solve claims on this forum, they have a team monitoring emails but may not check each post in this or any other thread on the ES forum?!
FREY lifestyle: Free Ride Enjoy Yourself!

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 09 2019 9:15am

brake034 wrote:
Nov 09 2019 3:14am
I think it's not a correct way for Frey to try and solve claims on this forum, they have a team monitoring emails but may not check each post in this or any other thread on the ES forum?!
Nobody has demanded or even expected that Frey comes here to solve things. This is FYI -type of communication to all other owners of the bike. Don’t worry, I assume people are clever enough to handle the warranty negotiations in AliBaba.

Are you signalling that we should hush things up?

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by brake034 » Nov 09 2019 7:52pm

FlyingFinn wrote:
Nov 09 2019 9:15am
Nobody has demanded or even expected that Frey comes here to solve things. This is FYI -type of communication to all other owners of the bike. Don’t worry, I assume people are clever enough to handle the warranty negotiations in AliBaba.

Are you signalling that we should hush things up?
If the discussion is about a potentially weak rear hub, that gives way when ridden hard, than this discussion is a good thing to have. The Frey team can consider these claims and come up with a remedy in direct communication or even here on the forum.

It seems that Frey is the only ebike manufacturer that is actually engaged in directly communicating with it's users, here on this platform, via direct e-mail and other channels.
The main stream, major ebike manufacturers all use their distribution channels to handle claims and are not engaged at all in direct communications, especially not when it comes to claims of which I see many on various Facebook channels.

That's part of what Frey is all about, wanting to be a co-making, co-creating community of riders all over the world, not just sell ebikes!

Where things could go south is when claimers start using the public nature of this platform in order to pressurize Frey on the financial part of their claim. This can affect the technical discussion negatively and could cause Frey (in this case) to walk away.
If this happens often it could cause Frey to get media shy and no longer participate on this platform, which would be a loss.

Best to discuss the financial part of the claim off forum, either via email or the ordering platform used.
FREY lifestyle: Free Ride Enjoy Yourself!

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Sinbord1981 » Nov 10 2019 1:36pm

I’d also say that the fact we’re on iteration v5.0 of the AM1000 is testament that Frey have listened to feedback from customers and real life usage of their bikes to continue to innovate and develop the platform. The new EX and other models build on this iterative development methodology.

Yes I am a little biased probably as I’m now acting as direct sales point for prospective customers in the UK but for any minor issues I’ve had, Frey have been extremely response and resolved issues without quibble. I’m on quite a few other eBike forums in the UK and there are so many reports of issues with other bikes too (your Brose, Shimano, Haibikes etc). Let’s try to stay behind Frey on this forum and help guide them in the development to what we want to see in the future. They are listening and improving all the time. Thanks guys.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 10 2019 3:18pm

Sinbord1981 wrote:
Nov 10 2019 1:36pm
I’d also say that the fact we’re on iteration v5.0 of the AM1000 is testament that Frey have listened to feedback from customers and real life usage of their bikes to continue to innovate and develop the platform. The new EX and other models build on this iterative development methodology.

Yes I am a little biased probably as I’m now acting as direct sales point for prospective customers in the UK but for any minor issues I’ve had, Frey have been extremely response and resolved issues without quibble. I’m on quite a few other eBike forums in the UK and there are so many reports of issues with other bikes too (your Brose, Shimano, Haibikes etc). Let’s try to stay behind Frey on this forum and help guide them in the development to what we want to see in the future. They are listening and improving all the time. Thanks guys.
I still think my FAT1000 was a good purchase. Price-point was excellent. You can maybe understand being a bit upset for finding out the hard way AliBaba-warranty isn’t the same thing as European warranty and having to cover part of the damages from my own wallet.

Best thing Frey could do in this situation is to maybe send an example of each of their rear wheel to their current partner or a specific distributor service in Europe. Then if these failures replicate themselves as unfortunately is quite likely we could atleast get our replacements within a few days. The cost of this would be negligent because there are only a few sizes of rear wheels.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by shap08 » Nov 10 2019 10:42pm

Quick questions if anyone can help, I got send the wrong charger, it was US AC input and not AUS. Can I cut the plug and wire it onto this charger?
https://www.aliexpress.com/item/3305465 ... b201603_52

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 11 2019 8:32am

shap08 wrote:
Nov 10 2019 10:42pm
Quick questions if anyone can help, I got send the wrong charger, it was US AC input and not AUS. Can I cut the plug and wire it onto this charger?
https://www.aliexpress.com/item/3305465 ... b201603_52
Do you have the 48V or the 52V battery? If you have the 48V battery which is the normal one that comes with the bike YOU RISK FIRE AND EXPLOSION!

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Hardcore » Nov 11 2019 9:36am

shap08 wrote:
Nov 10 2019 10:42pm
Quick questions if anyone can help, I got send the wrong charger, it was US AC input and not AUS. Can I cut the plug and wire it onto this charger?
https://www.aliexpress.com/item/3305465 ... b201603_52
Hi shap08,
Hope you're enjoying the HT1000, let us know how it handles with the moto tyres and 52v system.

I assume you're talking about the AC input here.
The charger takes AC inputs from 110V-260V AC, 47 to 63Hz so there you won't get any problems as AUS is 230V 50Hz. So yes you can wire it to your AUS connector if you have one. Alternatively, if you have any old PC power supply cable those can be directly plugged into the charger as well, hence no cutting.

Yes, this is a 14S (58.8Vmax) charger designed for "52v" batteries.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Map Paddy » Nov 11 2019 12:01pm

I've got a ht1000 and want to swap to am1000 has anyone done this think it should be pretty simple if I just buy frame and shock from Frey Or maybe a different frame that I can use same battery in ohh and I also had a hub failure frey sent me new hub but I instead went with new wheel set that I got on sale still happy with bike overall just need rear suspension as riding progressing

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Hardcore » Nov 11 2019 4:25pm

Unfortunately, on August 3 Ivy announced Frey will not sell separate frames anymore (viewtopic.php?f=28&t=91035&start=1475)

formula101   1 kW

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by formula101 » Nov 11 2019 4:34pm

I wish flyingfinn would go take a flying f--k off this forum. How does he get away with creating endless dupe accounts?

Fortunately, there are well informed rational people in this thread, so I'm thankful for that.

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Nov 11 2019 4:44pm

formula101 wrote:
Nov 11 2019 4:34pm
I wish flyingfinn would go take a flying f--k off this forum. How does he get away with creating endless dupe accounts?

Fortunately, there are well informed rational people in this thread, so I'm thankful for that.
I’m just starting to like you my darling. Let’s ride together with our bikes into the sunset ❤️❤️❤️😘

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by bugnut » Jan 10 2020 7:19pm

Great to see that this thread has been unlocked. Thankyou

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Richard N   100 W

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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Richard N » Jan 11 2020 1:55am

This thread is a wonderful source of information for a great factory e-bike, I'm glad it's up and running!

:thumb:

My HT1000
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Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Tjeska » Jan 11 2020 4:38am

It's alive!

Thank god, hopefully we can keep this thread open now!
To much info on these bikes, without it I wouldn't ordered a Frey bike.

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