Great Aebrennan! Much appreciated. Yeah, didn't find that info posted on their site and the person I put the questions to gave me the reply I indicated.Aebrennan wrote: ↑Jan 07, 2018 6:41 amIn relation to the questions regarding after sales support with warranty i find it strange that Luna Cycle being the exclusive North American dealer would not pass the information on or advertise it!
As the Australian and New Zealand dealer I have been given the after-sales and warranty scope and can say that there is
A 24 month warranty on Battery, controller and charger
A 18 month warranty for motor assembly
A 12 month warranty on entire vehicle including frame, rear fork etc. Brakes,suspension,odometer,Usb power supply, switch assembly and accelerator. Wear and tear items will not be covered. Damaged items/incorrect use or non-maintained items will not be covered.
I would imagine all dealers would have this information.
I personally am still waiting on confirmation regarding time frames/shipping/costs etc for warranty claims prior to officially announcing the partnership, as i consider the after sales support to be the deal maker/breaker.
Looking forward to Luna getting a stock of the color I want in!