Surly Big Fat Dummy with L-R Big Block Mid Drive

Discussions related to motors other than hub motors.
This includes R/C motors, botttom bracket, roller and geared drives.
mechanistic   100 mW

100 mW
Posts: 45
Joined: Jan 08 2018 12:24pm
Location: SF Bay Area

SPEED SENSOR MOUNT DEFECTIVE: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by mechanistic » Oct 14 2018 4:15pm

Mike shipped my bike with a nonoperational speed sensor.
  • Magnet to sensor distance +6mm
  • Magnet face not aligned with sensor active area
  • Magnet mounted on spokes incorrectly[\list]

mechanistic   100 mW

100 mW
Posts: 45
Joined: Jan 08 2018 12:24pm
Location: SF Bay Area

SHIPPING DAMAGE: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by mechanistic » Oct 14 2018 4:17pm

I shipped everything to Mike in two separate boxes. This was done specifically to reduce the mass of each box. Two boxes also allowed for additional packing materials, etc.

This approach resulted in one box weighing ~60lbs, the other ~40lbs.

Mike shipped everything back in one box.

I noted on initial assembly that the rear wheel was harder to assemble. Turns out the box took an impact that forced the rim into the frame so hard that it broke the tire bead and pinched the tube. This force moved the right side rear dropout ~4mm towards center.

If Mike had shipped my bike back the way I sent it, this frame damage would have been avoided.

mechanistic   100 mW

100 mW
Posts: 45
Joined: Jan 08 2018 12:24pm
Location: SF Bay Area

WTF?: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by mechanistic » Oct 14 2018 4:25pm

Mike received my bike partially disassembled in two boxes on March 12, 2018.

I received the bike with the LR drive installed in one box on August 2, 2018.

4 months, 22 days.

LR charges - $1913.00

Bikeflights shipping - $357.40

What did I get for my $2200+?
There are additional defects, issues, etc. not mentioned as they are yet to be documented.
I am confident that I have introduced sufficient evidence into the record to say:

Nothing worked.

Hyperbole? Exaggeration? Unfortunately, not.



<EDIT 1: add links to defect list>
Last edited by mechanistic on Nov 16 2018 3:57pm, edited 1 time in total.

larsb   10 kW

10 kW
Posts: 621
Joined: Dec 10 2014 5:12am
Location: Gothenburg, Sweden

Re: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by larsb » Nov 01 2018 5:00pm

Well, you're both in the US, right?
Don't know if you have come to any agreement with the seller?

If not:
I think It is time to go the legal route and make a claim if you want to get this sorted. Either you can get compensated or not, who knows? seems to me like you have strong arguments.

mechanistic   100 mW

100 mW
Posts: 45
Joined: Jan 08 2018 12:24pm
Location: SF Bay Area

Re: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by mechanistic » Nov 16 2018 4:03pm

larsb wrote:
Nov 01 2018 5:00pm
I think It is time to go the legal route and make a claim
Hi larsb,

Well, unfortunately it has come to that. Weird.

Anyways, thanks for your interest! All the best!

Erik

mechanistic   100 mW

100 mW
Posts: 45
Joined: Jan 08 2018 12:24pm
Location: SF Bay Area

Re: Surly Big Fat Dummy with L-R Big Block Mid Drive

Post by mechanistic » Nov 16 2018 4:04pm

Ready to return, just waiting for Mike to refund $1913.00 + return shipping cost.

Image

Post Reply