My last purchase from Hobbyking was several hundred dollars worth of supplies. Wire and connectors and such.
They sent my order to Arkansas not Arizona. The Hobbyking resolution center is worthless.
The the only place to complain and get a result in the U.S.A. is
https://www.rcgroups.com/forums/showthr ... ct-Support
My problem only took six months for a complete refund.
For those that have had difficulties of any kind with us, just to let you know we at HK are all well aware of the shipping troubles, customer service troubles and all kinds of other issues you've been experiencing. We're working hard to improve ALL aspects of your interaction with us.
To that end we've opened a new, US-based Product/Customer service office in NY. Already in our short existence we have helped resolve a lot of issues. This office will be growing to take more of the load off the overseas CS offices and continue to strive towards a better customer experience. All of us here in the NY office are hobbyists and committed to improving the HK experience for everyone we interact with.
Some may feel this is only lip service and we understand that a lot of you have gotten the runaround from support in the past. We were all HK customers too before working here so we've experienced the ups and downs first hand and know how frustrating (and rewarding) it can be. We promise that if you deal with us here you will NOT get the runaround and your issue will be resolved quickly.
Right now I am awaiting a circuit board electrodes and pre programmed cpu from a suspected fraud site. It was not flagged as such until after Paypal cleared. Microsoft email flagged the site when He contacted me .
He sent me a request for more money claiming my email address ( Not my name) as my identity. I hate ordering from overseas.