fullonoob wrote:what is the !BMS! error? and all of my bms status show NO?
!BMS! error means that BMS has ENABLED status in BMS Setup BUT in fact the controller does not get the signal from BMS.
It is often caused by incorrect wiring OR distortions OR problems with the connector. If all this is 100% fine and BMS is properly connected but there is still !BMS! mistake - it is worth sending the device to us for diagnostics and repair if needed.
Hi, Addapto E-drive lab's
Is the NEW MXUS 3000W V3 TURBO compatible with addapto max-e ? thank you.
We cannot say for sure whether it is compatible or not because we haven't purchased such motor. I would suggest looking for someone in Adaptto Owner's thread who has already tried this motor with our controller.
FYI the previous MXUS motor was 100% compatible.
atomek1000 wrote:Hey adaptto, i am about to buy max-e and wondering whether !bms! Problem is known and you repair it for free? Because there was some examples of broken bms and i worry. adaptto is very expensive and i would like to know how warranty is handled. How much does will !bms! issue cost to repair(or any issue i am not familliar what can go wrong)?
Thanks in advance for reply
Hi, please read above regarding the BMS problem which is definitely covered by the warranty and repair will be free of charge except for the following cases.
Our warranty is not applicable when:
1) More than a year has passed since the device was purchased.
2) The device was flooded.
3) The device was opened (it's crucial for controllers) or physically damaged (e.g. if BMS has obvious damages like scratches or even fractures).
4) UNLOCKED firmware was used.
5) The device was fixed by us several times and a video was made demonstrating correct operation but the client says the device is broken anyway, which is obviously caused by incorrect actions of the client (not Adaptto device).
Hope it helps,
For further enquiries please contact us via one of the emails,