*update* Vruzend told me to just assemble a small pack and be happy, so i did. and all i can say is LOL.
Alright Nathan, now this bothers me. You are simply being dishonest. This is not at all what Urvakhsha said to you. He is an exceedingly polite guy, even more so when you consider that English is not even his first language. He and I were both shocked that you would so grossly misrepresent his words, so he sent me the email to see for myself. Here it is:
He most certainly did not tell you to "build a small pack and be happy". What he asked of you was to simply test the caps to see if they worked, perhaps by first building a small pack, and if you found the caps to not work then he would either refund your money completely or send you an entirely new replacement kit, free of charge.
You were offered a complete refund or replacement of your caps in a very polite email, but you conveniently left all of those details out of your post because they didn't fit your narrative.
I'm a pretty chill guy, but it riles me up that you would go out of your way to put words in Urvakhsha's mouth and publicly lambast him when all he did was politely offer to solve the problem and make things right for you.
Ok, now optimistix
optimistx wrote:When reporting to India about 22 defective items, I get a proposal that they might send 22 new items. Not even an apology. That might be legally correct procedure. But if NASA gets a new screw from India after having lost a satellite due to its defect, is NASA happy with the outcome? I am not NASA, but anyhow, you might understand....
I have not filed a complaint to Paypal, and have not accepted the 22 item proposal.
I initially often encourage new ideas and new startups instead of established solutions and companies. But this time I start to hesitate, if that is worth it.
Here again, I don't think this is a fair representation of what you were told by the Vruzend team. Urvakhsha sent me this email exchange as well:
You were not
told that we "might send 22 new caps", you were told that we would be happy to send them to you for free, or to refund the 22 caps (whichever was more convenient for you) and that if you ever placed another order with us, we would include extra items to make up for the problem you experienced. In this case, you were unsatisfied (which is of course totally understandable) and so you were offered a complete refund or replacement. You're right that the email didn't specifically use the word "sorry", but it was exceedingly polite, you were thanked multiple times for your understanding, and you were offered as much further assistance as you needed. Yes, if I had written this email myself I would have included the word "sorry" but again, this is not his first language and the tone of the email is very polite as he is going out of his way to offer many different solutions to make this right for you.
As everyone knows, we are a new and small operation. We have been inundated by demand and have been trying to grow fast enough to meet that demand. In this case, our QC didn't catch some of these caps but we have made production and process changes to solve these issues. We don't hide the fact that we have erred, but we always stand behind our product. We have taken the feedback from these above cases to heart with solid changes to our process. We have just upgraded the machinery on our production line and are close to finishing a new mold for the caps that will further improve the design and solve the issue that these two gentlemen experienced. We certainly appreciate this feedback because it helps us to make these improvements. As we continue to grow, our goal is to continuing improving. And we will always stand behind our products, as we have done so since the beginning.
Are you planning your first electric bicycle conversion? I wrote a book
that teaches beginners everything they need to know about building their own ebike.
Then I wrote the book (literally) on building custom lithium batteries
I also write for EbikeSchool.com
, a site that does mainly how-to style articles and other informational write-ups. Check out our youtube channel
for great how-to battery building videos.
Lastly, I run www.Vruzend.com
, which sells solderless 18650 battery kits, 18650 cells, li-ion chargers, BMSs and more!