youkogurl
1 mW
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On 8/22/2013 2:39 PM, sally wrote:
How can you so blatantly state that your company is "honest" if your telling me that your kit gets 17 to 19 mph with pedaling when website states the geared kit can get 20 to 22 mph on flat ground.
http://www.ampedbikes.com/faq.html
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On 8/22/2013 2:43 PM, Support@ampedbikes.com wrote:
Sally,
Those specs are based with a 36 Volt 12 AH and a 22 amp speed controller. That is not what you ordered. Yours is a smaller controller designed for longer range and higher performance. Not for speed and maximum current pull from the battery. Is there a need to criticize everything i say? You emailed me for answers and thats what i am trying to give you.
(Note: Their website does not state what type of controller you receive, or allow you to choose what you receive in your geared motor lithium kit.)
http://www.ampedbikes.com/description.html
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I ordered a complete mini geared motor kit (Stealthy kit) on July 15 and I regret doing so. Although their website states that the mini geared motor is able to get 20-22 mph, the truth is that the current Stealthy kit is only able to go about 15-16 mph withouth pedaling and 17-19 mph with pedaling. (They only bothered to tell me this after I asked them 5 weeks after I made my order and 2 weeks after receiving my kit.) Their motor is probably idential to E-Bike Kit's mini geared motor.
So buyers beware because AmpedBikes will change the components in their kits and they may or may not update their webpage to reflect the current truth. Evidently, they consider leaving outdated information of their ebike components as honest, so if they decide to change something and they don't tell you, it's your fault and if you aren't satisfied "you can return it with 15% restocking fee" plus the cost of return shipping.
I'm only a casual rider and there aren't any hills where I live, so if I wanted to go 15 mph without pedaling, I would've got a 250 watt motor kit for less than half the price of AmpedBike's 500w mini geared motor or I would've bought a ebike directly from a dealer. I'm female and can't lift up much weight, so a lighter 250 watt motor kit would've have been more practical for me for that mph.
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Why I didn't like AmpedBikes or their Stealty mini geared kit:
1. The mini geared motor with the lithium battery is priced at $1171 (shipping included in price), but when I went to checkout through Paypal, paypal added about another $50 for "shipping and handling".
(Therefore, if you bought your kit before July 15 2013, you might have been charged an extra $50 or so. I wonder if they ever gave anyone a refund?)
2. The lithium battery was out of stock and they told me that the kit would be shipped in 2 weeks. I had to wait 3.5 weeks for them to ship the kit.
3. They sent me the wrong kit. I received a front kit instead of a rear wheel mini geared kit.
4. Their website states that the mini geared motors should "run at 250W on flat ground at 21-22 MPH +/- depending on weight etc." (http://ampedbikes.com/gearrmotor.html).
I weigh 115 pounds and could only get a max speed of 16 mph. I emailed them about this issue and they replied, "the topout speed is 17-19MPH when fully charged and with minimal assistance." (That is not listed on their website.)
I know e-bike kit's websites states something similar about their mini gear motors, but the problem is that AmpedBikes was not honest about this and continued to mislead people.
5. Their website is outdated and does no reflect the current specs. of their ebike components. AmpedBike's website is also very disorganized and lacks information.
6. Their customer service agent insists I am at fault for being ignorant and not being able to comprehend information that is not provided on their outdated website and If I don't like their kit I'm supposed to return it for a 15% restocking fee plus shipping. (Should apologize for not being psychic?)
http://www.ampedbikes.com/faq.html
http://www.ampedbikes.com/description.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Whether positive or negative, if you want to post a review of Ampedbikes, please post it on their Yelp page.
http://www.yelp.com/biz/ampedbikes-com-santa-ana
On 8/22/2013 2:39 PM, sally wrote:
How can you so blatantly state that your company is "honest" if your telling me that your kit gets 17 to 19 mph with pedaling when website states the geared kit can get 20 to 22 mph on flat ground.
http://www.ampedbikes.com/faq.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
On 8/22/2013 2:43 PM, Support@ampedbikes.com wrote:
Sally,
Those specs are based with a 36 Volt 12 AH and a 22 amp speed controller. That is not what you ordered. Yours is a smaller controller designed for longer range and higher performance. Not for speed and maximum current pull from the battery. Is there a need to criticize everything i say? You emailed me for answers and thats what i am trying to give you.
(Note: Their website does not state what type of controller you receive, or allow you to choose what you receive in your geared motor lithium kit.)
http://www.ampedbikes.com/description.html
------------------------------------------------------------------------------------------------
I ordered a complete mini geared motor kit (Stealthy kit) on July 15 and I regret doing so. Although their website states that the mini geared motor is able to get 20-22 mph, the truth is that the current Stealthy kit is only able to go about 15-16 mph withouth pedaling and 17-19 mph with pedaling. (They only bothered to tell me this after I asked them 5 weeks after I made my order and 2 weeks after receiving my kit.) Their motor is probably idential to E-Bike Kit's mini geared motor.
So buyers beware because AmpedBikes will change the components in their kits and they may or may not update their webpage to reflect the current truth. Evidently, they consider leaving outdated information of their ebike components as honest, so if they decide to change something and they don't tell you, it's your fault and if you aren't satisfied "you can return it with 15% restocking fee" plus the cost of return shipping.
I'm only a casual rider and there aren't any hills where I live, so if I wanted to go 15 mph without pedaling, I would've got a 250 watt motor kit for less than half the price of AmpedBike's 500w mini geared motor or I would've bought a ebike directly from a dealer. I'm female and can't lift up much weight, so a lighter 250 watt motor kit would've have been more practical for me for that mph.
------------------------------------------------------------------------------------------------
Why I didn't like AmpedBikes or their Stealty mini geared kit:
1. The mini geared motor with the lithium battery is priced at $1171 (shipping included in price), but when I went to checkout through Paypal, paypal added about another $50 for "shipping and handling".
(Therefore, if you bought your kit before July 15 2013, you might have been charged an extra $50 or so. I wonder if they ever gave anyone a refund?)
2. The lithium battery was out of stock and they told me that the kit would be shipped in 2 weeks. I had to wait 3.5 weeks for them to ship the kit.
3. They sent me the wrong kit. I received a front kit instead of a rear wheel mini geared kit.
4. Their website states that the mini geared motors should "run at 250W on flat ground at 21-22 MPH +/- depending on weight etc." (http://ampedbikes.com/gearrmotor.html).
I weigh 115 pounds and could only get a max speed of 16 mph. I emailed them about this issue and they replied, "the topout speed is 17-19MPH when fully charged and with minimal assistance." (That is not listed on their website.)
I know e-bike kit's websites states something similar about their mini gear motors, but the problem is that AmpedBikes was not honest about this and continued to mislead people.
5. Their website is outdated and does no reflect the current specs. of their ebike components. AmpedBike's website is also very disorganized and lacks information.
6. Their customer service agent insists I am at fault for being ignorant and not being able to comprehend information that is not provided on their outdated website and If I don't like their kit I'm supposed to return it for a 15% restocking fee plus shipping. (Should apologize for not being psychic?)
http://www.ampedbikes.com/faq.html
http://www.ampedbikes.com/description.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Whether positive or negative, if you want to post a review of Ampedbikes, please post it on their Yelp page.
http://www.yelp.com/biz/ampedbikes-com-santa-ana