JTL
10 W
I am one of those people that is quick to slam someone who I feel did me wrong and rarely ever compliment a company for doing the right thing and giving good service. Without going into unnecessary details I have had a couple of issues with Luna, one involving a motor that malfunctioned after a week or so and the second one involved a battery. In both instances Luna could have made me jump through hoops to get the issue resolved but they didn't. They took care of things in a timely and professional manner. I ended up purchasing a battery elsewhere only because Luna did not want my business but that doesn't matter to me. They likely figured I was a PITA. To me purchasing online has inherent risks and even more so with devices that are electronic and mechanical and subject to some pretty extreme conditions. Nice to know that some companies will support what they sell. Kudos to both Gary and Seb in support.
John
John