It's fine to post a problem with a vendor like Ping, but your story leaves a lot of questions about the details concerning the battery failure after nine months of use. I also understand the frustration of not getting the cell shipped to your preferred address, but again there are questions about whose fault that really is since you have an address in PayPal that doesn't seem to exist even for the postman.Having Been told that Ping make the best LIFEPO4 cells and wanting charge cycles I went for a 30ah 48v ping pack from http://www.pingbattery.com/
It worked alright for about 9months then began rapidly degrading due to a faulty puffy cell.
Ping took months to reply to my original message and after 3 months of waiting for a replacement cell that I have to work on myself It has apparently been sent to the wrong address and has now been sent back from china.
I gave ping the correct address after he asked for it but still defaulted back to my default paypal address (In australia we have federal government provided parcel lockers which are a god send for people like me that work 9-5 and I live a bit out of town and the postman can never find my concealed driveway so I dont use my actual address)
Anyway I guess I will wait another 3 months because of his incompetence for some cells that will never live up too the 1500 cycle claims..... Im only out $1500 thanks ping for this chinesium crap!
This guy is doing his best to keep me off my ebike I tell you what.
Do yourselves a favour and buy headway or some actual name brand lithium, these guys are dodgy as sin!
Rassy wrote:That was a good job explaining how you use the battery in what you think is a reasonable way, but even more questions are raised, which is probably why Ping questions if you may have caused the premature failure.
Why don't you let the battery charge and balance every day that you use it? This is the number one rule I stress to my group of Ping battery users. Namely, charge after each use and make sure all 16 LEDs light up every time. I find that good batteries that normally go to full charge and quickly balance will take longer to balance if they are either flogged harder than normal or discharged further than normal. I.e., one or more cells drifted off balance during the more extreme use and if not corrected will possibly drift off further. You stated you were hoping for many cycles, and the lighter your discharges the more cycles your battery will deliver, and not just the number of recharges, but the total Watt Hours delivered during the life of the battery.
The next question raised is what are you doing for charging the battery every other day if not using the standard charger and charging until all the LEDs light up? I can think of lots of possibilities here, but have no idea why you would only balance the pack every two weeks.
It may seem I am picking on you and as such defending Ping, but I think these are important points for long term battery health and you opened up the door for this type of discussion, not just for yourself, but for other Ping battery users, and even those using other vendors batteries. I would welcome any discussion concerning why I am wrong, and what would be a better way to care for a Ping battery.
Is there a reason why this matters when it's stated that the shipping address was communicated to the vendor?Alan B wrote:Is there a reason you don't update your PayPal address to use your Parcel locker?
Yes, it does matter for several reasons. When shipping with PayPal, using the default address protects the shipper, and it is the default thing that happens when shipping by PayPal. Providing a different address removes protections that PayPal provides, and incurs extra effort and the potential for mistakes to the vendor (such as forgetting to enter the separately provided address, or mistyping it, or the user providing an incorrect address). Many small businesses will not ship to a different address for these reasons. Scams often use different addresses as part of their scheme to take advantage of the vendor. It is a simple question, and not updating the PayPal shipping information is asking for shipping errors. Vendors generally try to comply with these requests, but it is better for the customer to fix their PayPal info since it will lead to this problem for them again in the future. In this case the customer clearly has a different address they prefer to receive packages, so why not do it? As a vendor myself (not in the ebike market) I'm curious why people don't take this simple step. I've had international packages lost or returned (very costly) due to this customer error (they didn't let me know they moved, etc, so not quite like this case, but if they had updated their PayPal address it would have automatically gone to the new place). PayPal has a number of valuable services which we pay for when we use it, and handling the shipping address, and verifying it, is one of them. Forgetting to update PayPal is certainly understandable when moving, but for a static situation it makes less sense.ebikkies wrote:Is there a reason why this matters when it's stated that the shipping address was communicated to the vendor?Alan B wrote:Is there a reason you don't update your PayPal address to use your Parcel locker?
https://endless-sphere.com/forums/viewt ... r#p1193032Drunkskunk wrote:
I didn't mean to sound like that ebay kit is bad. I have no idea. But it is a risk. ebay vendors are notorious for the batteries they sell. Some of them are simply amazing, like Mr Ping, and his batteries. his customer service is first rate, and his batteries last for a long time. I think Dogman has one from many years ago. Other vendors, like Vpower are known for selling junk that doesn't always work, and when it does, it rarely works well.