It's always distressing to see someone become a member of ES because of a sudden burst of 'Public Service' to warn others (aka 'throw a tantrum', 'get even', 'damage business') with a post that will live on for years to come.
You requested special delivery handling directly with the carrier.
This is your problem
according to the policy to which you agreed when you placed the order. Worse than that - they told you up front on their shipping web page
about the responsibilities and financial consequences of this exact problem. No surprises or skullduggery on their part at all.
Suck it up and fight your own fight with Fedex - don't blame IMR Batteries for not letting you run and hide in their skirts so they can fight your fight about something outside their control.
This thread isn't about a failure of IMR Batteries, it's about another sad first lesson in those pesky details of doing business.
kreemoweet wrote: ↑
Aug 30 2018 1:16am
This was quite obviously a failure on FedEx's part
(unless it was due to misconfiguration of shipment settings on the part of IMT Batteries).
Upon learning of this, I requested IMR Batteries to resend the batteries when they arrived, and deal with FedEx about their
failure, to recoup any loss. They refused to do this, and instead partially refunded my payment to them, withholding my
original shipping charge of $14. plus and additional $46.
From the IMR Batteries "Shipping" web page
Please understand carrier delays are not within our control and we cannot make any guarantees for a particular date of delivery. Any such guarantees for overnight, 2nd day, and other services are from the logistics company only.
Refused/Return to Sender/Undeliverable Shipments
If an order is refused, marked return to sender, or deemed undeliverable by the carrier due to an incorrect address or otherwise, the customer will receive a refund for the purchase price of the products less a 20% restocking fee as well as any applicable return shipping fees assessed to the parcel by the shipping carrier. USPS First Class Mail & USPS Priority include free return shipping for refused packages while USPS Parcel Select, UPS, and FedEx services are assessed return shipping costs by the respective carrier. An applicable refund will be processed once the package has been received at our facility. The original outbound shipping cost is nonrefundable.