Beware of IMR Batteries - www.imrbatteries.com

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kreemoweet   1 µW

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Beware of IMR Batteries - www.imrbatteries.com

Post by kreemoweet » Aug 30 2018 1:16am

I ordered a couple hundred dollars worth of 18650 li-ion batteries from this outfit. They shipped the order out via
FedEx. As soon as I got the shipping info from IMR Batteries, I contacted FedEx via my FedEx website account to request
that the shipment be held at a nearby FedEx retail location, and, of course, to notify me when the package was ready to
be picked up. I received an acknowedgement from FedEx about this request. My settings in FedEx Delivery Manager were
to receive email notifications for every conceivable event, and my email address was correct. Nevertheless, I heard nothing
from FedEx (or anyone else) until I received an email from IMR Batteries saying my shipment had been returned, supposedly
after being held at my local FedEx facility for the maximum allowed lenght of time. This was quite obviously a failure on
FedEx's part (unless it was due to misconfiguration of shipment settings on the part of IMT Batteries). I also note that I never
received any communication from FedEx, or anyone else, about an expected arrival date of the package.

Upon learning of this, I requested IMR Batteries to resend the batteries when they arrived, and deal with FedEx about their
failure, to recoup any loss. They refused to do this, and instead partially refunded my payment to them, withholding my
original shipping charge of $14. plus and additional $46.

I contacted my bank (Bank of America) and initiated a chargeback for the withheld $60. They gave my account a temporary
credit for that amount, and said they would investigate. I have received no request from them for supporting details yet (which
I have), and it's been a month and a half.

I just figured everyone here should be aware of IMR Batteries nasty policy of gigging customers for the failures of their shipping
agents.

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marty   10 MW

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shipping switcheroo

Post by marty » Sep 01 2018 2:05am

If I am reading correctly? Seams like the failure in shipping was caused by YOU and FedEx. When you placed the order did you specify a ship to address? Did seller ship shipment to this address? If yes? They did what you contracted them to. I would say they did their part of the deal and they should be paid. As to the extra $46? That is what they charge for dealing with you and your shipping switcheroo.

If I was you, I would eat the $60 and call it a lesson learned. Cancel the Bank of America chargeback and ask IMR Batteries to ship to ONE address. That would be the address where you want to receive the package. If IMR Batteries wants another $14 for shipping? That is because that is what FedEx charges. Sorry no free shipping for you.

Why do we call it shipping if there is no water or boats?

Good luck with your battery powered what ever it is.
MARTY
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http://www.voltev.com

dustNbone   10 kW

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Re: Beware of IMR Batteries - www.imrbatteries.com

Post by dustNbone » Sep 01 2018 7:16am

Also check your spam folder in your email, I've been bitten more than once by stuff that ended up in Spam and wasn't supposed to.

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amberwolf   100 GW

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Re: Beware of IMR Batteries - www.imrbatteries.com

Post by amberwolf » Oct 20 2018 10:20pm

Also note that many (perhaps most) email providers have internal spam filters that prevent delivery of stuff to you at all in some cases. Years ago I had Cox internet, and their internal mail filters would prevent their own emails from ever reaching a number of their customers. Didn't go into the spam folder, just never got there at all. Usually this was stuff from their billing department, and offers department. Stuff from their service department would jsut always end up in spam folder, even if you whitelisted it. They never would even admit that this occurred. (I only figured it out because of friends with the same service that did get the emails, and others that didnt', and eventually worked it out).

Gmail has a similar problem of pre-filtering stuff, especially mailing lists or domains that generate a lot of traffic (like shipping companies, ebay, amazon, etc). Sometimes the problem goes away and you suddenly start getting the emails, and then you don't get them anymore, but didn't unsubscribe. Change the address at the source site to non-gmail address, and suddenly you get them again. Sometimes, if you have multiple gmail addresses, you may get them at one but not at another, even though you are subscribed from all of them.

Other services have similar problems.

Another issue is that email is often relayed between servers that are unrelated to the source or destination domain, and if *any* of them has filters that prevent passage of stuff on it's way to/from you, it'll never get there. (they usually implement these because of all the open mail relays out there that send bajillions of spams daily).


So, like texts on a phone, email is not a form of communication you can rely on.

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teklektik   10 GW

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Beware of kreemoweet

Post by teklektik » Oct 21 2018 11:09am

It's always distressing to see someone become a member of ES because of a sudden burst of 'Public Service' to warn others (aka 'throw a tantrum', 'get even', 'damage business') with a post that will live on for years to come.

You requested special delivery handling directly with the carrier.

This is your problem according to the policy to which you agreed when you placed the order. Worse than that - they told you up front on their shipping web page about the responsibilities and financial consequences of this exact problem. No surprises or skullduggery on their part at all.

Suck it up and fight your own fight with Fedex - don't blame IMR Batteries for not letting you run and hide in their skirts so they can fight your fight about something outside their control.

This thread isn't about a failure of IMR Batteries, it's about another sad first lesson in those pesky details of doing business.

kreemoweet wrote:
Aug 30 2018 1:16am
This was quite obviously a failure on FedEx's part (unless it was due to misconfiguration of shipment settings on the part of IMT Batteries).
...
Upon learning of this, I requested IMR Batteries to resend the batteries when they arrived, and deal with FedEx about their
failure, to recoup any loss
. They refused to do this, and instead partially refunded my payment to them, withholding my
original shipping charge of $14. plus and additional $46.

From the IMR Batteries "Shipping" web page:
imrbatteries.com wrote: ...
Order Processing
...
Please understand carrier delays are not within our control and we cannot make any guarantees for a particular date of delivery. Any such guarantees for overnight, 2nd day, and other services are from the logistics company only.
...

Refused/Return to Sender/Undeliverable Shipments

If an order is refused, marked return to sender, or deemed undeliverable by the carrier due to an incorrect address or otherwise, the customer will receive a refund for the purchase price of the products less a 20% restocking fee as well as any applicable return shipping fees assessed to the parcel by the shipping carrier. USPS First Class Mail & USPS Priority include free return shipping for refused packages while USPS Parcel Select, UPS, and FedEx services are assessed return shipping costs by the respective carrier. An applicable refund will be processed once the package has been received at our facility. The original outbound shipping cost is nonrefundable.
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kreemoweet   1 µW

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Re: Beware of IMR Batteries - www.imrbatteries.com

Post by kreemoweet » Oct 22 2018 12:37am

Hey teklektik, you better read IMR Batteries' Shipping Policy again, as you don't seem to understand it.

The shipment was not refused. Neither was it undeliverable. It was not delivered, simply due to the failure
of FedEx to comply with it's assurances that the package would be HELD at the designated location, and that
I would be NOTIFIED that it was ready to be picked up. FedEX acknowledged (at least to me and the manager
of the FedEx hold location) that it FAILED to send me the notification. It is thus a case of MISDELIVERY, and IMR
Batteries' policy states that the customer will be fully reimbursed, including shipping charges, in such a case.

I paid IMR Batteries for the goods and the delivery of same. IMR Batteries subcontracted with FedEx to perform
the delivery. Any failure of FedEx to do so is still the responsibility IMR Batteries to make good on, and no policy statement
by them can change that, and I certainly did not agree to any waiver of that responsibility when I placed my order, and
there is absolutely nothing in IMR Batteries' shipping policy that implies that utilizing a shipping company's
"hold and notify" option will absolve IMR Batteries from their responsibilities.

It still stands: IMR Batteries ripped me off, and they could well do the same to others.

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teklektik   10 GW

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Beware of kreemoweet

Post by teklektik » Oct 22 2018 1:40pm

kreemoweet wrote:
Oct 22 2018 12:37am
Hey teklektik, you better read IMR Batteries' Shipping Policy again, as you don't seem to understand it.

It still stands: IMR Batteries ripped me off, and they could well do the same to others.
:lol: Not only can I read it just fine, but I actually understand it - their policy regarding delivery is quite plain:
imrbatteries.com wrote: Any such guarantees for overnight, 2nd day, and other services are from the logistics company only.
You were not ripped off but you are possessed with some need to blame someone. Sometimes everyone does their best, but stuff happens anyway and no one is to blame (shocking concept). In this case the vendor agreement leaves you holding the bag for a few bucks. That is unfortunate, but your imagined contractual obligations between IMR Batteries and Fedex are nonsense as both IMR Batteries and Fedex have already told you.

Again - my points were two-fold:
  1. This thread is transparently vindictive and a completely disproportionate reaction for such a minor matter - even if you were in the right.
    .
  2. Your interpretation of the facts belies a fundamental misunderstanding of conventional vendor/carrier FOB responsibilities - both in general and as expressly stated by the vendor.

    You specified FedEx as the carrier to deliver your goods and in so doing accepted all FedEx shipping and delivery policies. These carrier policies were not forced upon you by the vendor and are entirely distinct from the shipping policies of the vendor. IMR Batteries' obligation to fulfill the order ended when possession of the goods was transfered to FedEx. There is no special contractual relationship between the vendor and FedEx - the vendor prepares the order then gives it to the delivery service you requested. At that point delivery is between you and the carrier according to carrier policies - the vendor is plainly out of the loop.

    If the carrier policies were unacceptable to you, then you should have chosen another carrier. Delivery times, requirements for signatures, scheduling, notifications, etc all derive directly from your specific selection. Beyond that, no new contractual obligations magically arise for the vendor because of your choice of delivery service - there is nothing that involves the vendor in responsibilities for procedures or problems with delivery.
Short form - IMR Batteries and FedEx have already rejected your views - and I concur. Publicly litigating this silliness has not made your arguments any more compelling. Enough.
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Kevin525   1 µW

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Re: Beware of IMR Batteries - www.imrbatteries.com

Post by Kevin525 » Mar 21 2019 8:56pm

For what's it worth, I have had about 8 orders from IMR in the last few months and have never had a problem with them or the shipping. They almost always arrive exactly when predicted and everything is packaged very well. I've received well over 1,000 Samsung cells and not a single one had a problem thus far.

Kevin

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