Experience with ebikeparts.at
Posted: Jun 22 2019 6:33am
I needed two small items to complete a build that has me waiting on parts from 5 different countries to continue a trip in Europe... long story. I wish I would have found ebikeparts.at sooner as they would have saved me a lot of time (thanks Merlin for the tip!), but was just treated to an exceptional exchange that I would like to share.
Basically I paid using a method that for some reason on their site the total was miscalculated by 10€. Since the two small items I ordered amounted to about €50 shipped I would expect any company to either cancel the order or contact to request payment remediation which would be fair but in my case would add to a delay that is much more concerning to me than the cash.
Instead, I got a note saying they were processing the shipment and no worries on the payment difference!
(I thought it wasn’t strange on checkout but figured it was a shipping method difference and also everything was in German so I was translating bits to know where to fill in billing address etc so for all I know I could have agreed to selling my first born as I was not translating everything)
They’ve just earned a ton of respect, and I’m sure he still made a dime. Full kudos to ebikeparts.at for excellent customer service, fair prices, and fast shipping!