PSWPOWER - DO NOT USE

I've posted before.

Long story short.

Ordered 48V battery and 48V Tongsheng motor

They sent a 36V motor

They finally admitted they sent the wrong motor

Settlement was I send motor back to UK address they / Ali Express supplied

I send motor back - Seller stated motor received.

NO MONEY refunded to my account

I tried to contact them through Ali Express but they BLOCKED me sending messages!

Ali Express think dispute is closed.

PSWPOWER are SCUM !!

Never seen Aliexpress themselves not siding with the customer.

disputes can be opened, used to be 90days after shipment received, but i think so long order is in your order history, should be able to. next time, if there is any issues, open a dispute right a way and have everything logged. that's what i do and i never have any issues except having to wait longer to finish my projects. :thumb:

here's how to do it: https://www.aliexpress.com/buyerprotection/how_do_i_open_a_dispute.html

most time's they side with the buyer, unless you buyer can't provide sufficient info. then your SOL .

funny how the aliiexpress page linked no longer exists.