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PSWPOWER - DO NOT USE

Posted: May 31 2021 7:26pm
by lav180
I've posted before.

Long story short.

Ordered 48V battery and 48V Tongsheng motor

They sent a 36V motor

They finally admitted they sent the wrong motor

Settlement was I send motor back to UK address they / Ali Express supplied

I send motor back - Seller stated motor received.

NO MONEY refunded to my account

I tried to contact them through Ali Express but they BLOCKED me sending messages!

Ali Express think dispute is closed.

PSWPOWER are SCUM !!

Re: PSWPOWER - DO NOT USE

Posted: Jun 03 2021 9:17am
by eee291
Never seen Aliexpress themselves not siding with the customer.

Re: PSWPOWER - DO NOT USE

Posted: Sep 10 2021 5:51pm
by justlooking808
disputes can be opened, used to be 90days after shipment received, but i think so long order is in your order history, should be able to. next time, if there is any issues, open a dispute right a way and have everything logged. that's what i do and i never have any issues except having to wait longer to finish my projects. :thumb:

here's how to do it: https://www.aliexpress.com/buyerprotect ... spute.html

most time's they side with the buyer, unless you buyer can't provide sufficient info. then your SOL :shock: .