This is Eric from Luna Cycle . This was a strange problem and a hard puzzle to solve. As many know it can be difficult getting replacement parts from bafang. We are primarly a specialist in the bbshd because we are pretty new to the scene and when we came in the bbshd was coming to market and there was not as much interest in the bbs02. however we stock more replacment parts than anybody i know of.
By the time i finally y got pics of this customers controller...and it really looked like the customer had a bbshd controller. I hope he posts pics so you can see what i saw after the 3rd controller and you will be bewildered too.
To compound the confusion this customer is the lone wolf who demanded we trade his bbshd for a bbso2 and refund him the difference (which we did without question).
So anyway next thing we know he has a failed bbs02 controller using it on a multi passenger bike tugging his kids up bay area hills...on a cargo bike pulling a load the bbs02 is not the best choice. . Did i mention we changed out his bbshd for a bbs02 with out hassling him? What dealer does that?
No problem the bbso2 controller PAS is not working properly? no problem send him a new controller. Lets get this customer back on the road.
Yikes sent him the wrong controller? Send him another one..... what wrong controller again? OMG i gotta see a picture.....
are all the luna shipping people smoking crack?
when we saw pictures of his controller next to the controller we sent him... we were really bewildered.
We thought maybe he somehow got lucky and we sent him a bbshd to replace his bbshd by mistake (plus he gets the rebate)...what he had looked exactly like a bbshd controller.
Anyway after some investigation we figured it out. Bafang had quietly changed to a new version of the bbs02....we did not realize that this new unit uses a redesigned controller that the outside housing looks very similar to the bbbshd controller.
We had just got to a point where we had all the bbs02 replacement parts in stock, and now we learn we need to get an entirely new set to match the new version of the bbs02 that is no improvement over the last bbs02...i bet most of you guys didn't even know bafang released a version 2 of the bbs02.
the customer accused us of now knowing our product etc....but with bafang its always learn the hard way. The version 2 of the bbs02 has a completely different set of replacement parts. Go figure...now we know.
why didnt you hear about the version 2 of the bbs02? Because there are no improvements on the performance of the drive...why did they change the bbs02? i guess just to confuse us all and make getting replacement parts harder.
Just another way we are gonna have to step up...we will have to stock replacement parts on 2 different types of bbs02 drives....as well as all the bbshd parts.
We did our best for this customer and obviously did not make him happy with our efforts ...and not to make excuses... but its not like we dissect every product every time the china factory quietly sneaks out a version change. ....its not like bafang sends out memos and a dealer kit with spare parts order form.... sometimes we like everybody have to learn the hard way. Its not always easy being an ebike dealer