flat tire wrote:I guess I'm late to the party here but these guys take forever to ship and don't like to communicate. I bought a Cyclone over a week ago, still hasn't even been fulfilled (wtf!!). The reason I got it from Luna is I presumed it would come quickly from North America. If I'd known nobody would have touched the thing for a week I would have just gone on alibaba or banggood.
They also don't like to talk on the phone. How bad can you get??
Presume: suppose that something is the case on the basis of probability. (ref Google)
This thread seems like an over-reaction, overstating "over one week" to "forever". Not much patience there. These small businesses don't always ship instantly, that's an unreasonable expectation. What does their website promise for delivery? They could communicate better, I think they are short staffed and having growth issues. They generally answer email pretty well, I've read they don't answer the phone well. They have a support ticket system, have you entered into that? Their web pages specifically indicate processes for communicating with them efficiently, and a phonecall is not it. If you don't like their preferred communication process is that a reason to slam them? Vote with your wallet.
If you have a requirement for quick delivery, that needs to be verified and possibly scheduled before placing an order with most any business that is not operating with a documented "instant fulfillment" service model.
I just reviewed the Luna website (briefly) to see if I could find any promise of shipping, I didn't find one. Some companies do make that type of promise, like Amazon or McMaster-Carr, or Uline. But they have vast inventories and large numbers of employees dedicated to lightning service, and their pricing is not rock bottom - you pay for that level of service. Not really like Lunacycle's mission. You can read the Lunacycle mission statement and see what their goals and purpose are, and it appears to be more about - actually, I'm not going to paraphrase it, go read their web pages.
The wording and design of this original posting seems to be more of an "anti vendor advertisement" rather than an "I need help resolving an issue with a vendor". Since ES is not in the advertising business (outside of the for-sale area) then this discussion could be considered inappropriate for the site.
The risk of going to alibaba will be lower? and the product get here faster? Is that documented somewhere?
So, Avoid the personal attacks, or this thread may end up locked or deleted also. Stick to the facts, and explore options to resolve the issue directly with the vendor FIRST. Using ES as a tool to defame ANY business can get into real legal issues. The thread title alone is so inflammatory it could possibly be grounds for legal action. We don't want ES to get drug into that kind of problem. That might lead to the real identities of users becoming part of public court records, and vastly more draconian moderation.