I ordered a bunch of stuff from BMSBattery on Friday September 1st. When I looked at my email receipt on September 4th, much to my horror, the motor RPM was completely wrong. I decided to use the live chat, which was initially inactive; I kept an eye on my computer and saw the chat open later that evening (around 11 PM Pacific time) and initiated the conversation:
Quite amazing service imo
The whole thing took a couple minutes to sort out. After this, I nervously awaited my order, which arrived on September 7th with the corrected motor!
2012 Kona Dew Deluxe, Q128C and 9spd cassette, S12S sinewave controller, 48V Panasonic battery