Problems with Lunacycle - GOT DENTED RIM

Good or bad experience with a vendor? This is the place to discuss it. READ THE RULES BEFORE POSTING HERE!
Post Reply
thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Problems with Lunacycle - GOT DENTED RIM

Post by thunderstorm80 » Jun 28 2017 11:03pm

Hi,
I've had a bad shopping experience with Lunacycle, which was bad enough that I felt obligated to share it here.
9 days ago I purchased from them an 82mm rim with 36holes for my fat bike build.
I was told it can take up to a week to process international payments due to late fraud warnings. It seemed strange, but I accepted it.
After one week I checked what's going on and I was told that probably they ran out of the rim I ordered. This is where I got angry, and asked how can they let a customer pay for a non-stock item AND wait a whole week to find that out. I demanded my order to shipped out on the day I wrote it or a refund.
After 1-2hours, I got an official message that my order status is "shipped" and I even got a USPS shipping number.
Going to the USPS link after 1 day revealed it's a "pre ship" status: According to USPS the shop just created the number, but didn't provide USPS with the item itself yet.
After one more day I asked again what's going on, and got a message that my wheel building is pending (I have paid for a rim, not a full wheel) and may take a few more days. (just now I received it)
This is where I got completely through with it and demanded a full refund, and also have decided to warn you all from this shop.
I wouldn't write this if this was just an ongoing conversation with one sales representive: I've had been replied by different persons on the email every time. (At least that's what the mail says).
Last edited by thunderstorm80 on Jul 17 2017 12:23pm, edited 4 times in total.

999zip999   100 GW

100 GW
Posts: 8308
Joined: Jan 10 2010 1:40pm
Location: Dana Point So. Cal

Re: -BEWARE- : Problems with Lunacycle (electricbike.com)

Post by 999zip999 » Jun 29 2017 2:07pm

Welcome to the new ebay style world . This is how the world turns 2017. It's a gamble so roll the dice . Oh heartbreak from ordering on line.

BeachRider2016   100 W

100 W
Posts: 110
Joined: Jul 13 2016 10:42am
Location: North Carolinas

Re: Problems with Lunacycle (electricbike.com)

Post by BeachRider2016 » Jun 30 2017 6:58am

Ive ordered small stuff from them w/o issues, but as with any business there are happy and unhappy customers. You better get on YELPS and complaint.

thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Re: Problems with Lunacycle (electricbike.com)

Post by thunderstorm80 » Jul 01 2017 8:53am

Updated info about the incident:
Lunacycle now told me that they had water-pipeline problems so they were shut down, but yesterday (Friday) my rim was supposed to be shipped as they said the problem was fixed and they promised it will be shipped. Therefore, I told them to just do it instead of asking for a refund as 80mm (and 100mm) 36h rim is no longer findable on planet Earth...

Checking later, and today too, it's still in "Preship" status on USPS so they didn't do anything.
I also asked for a speedier shipment on their tab since this delay is not my fault but they have refused: They only agreed to say they are sorry, and still, nothing has been shipped.

What can I do?
They also said refund is no longer possible as it's already wrapped up and ready to go (for the last week...), so when I get the package I can just refuse it and they will fully refund me.
Am I eligible to some compensation according to the US law in case of such late delivery plus the time wasted due to their misinformation? (I could have started ordering spokes for 36->32h lacing but I need to know what's going on this them, but no clear answer...)

Can someone with experience regarding Lunacycle can comment on this, please?

BeachRider2016   100 W

100 W
Posts: 110
Joined: Jul 13 2016 10:42am
Location: North Carolinas

Re: Problems with Lunacycle (electricbike.com)

Post by BeachRider2016 » Jul 05 2017 6:03pm

man that sounds really horrible from luna cycle. I hope you get things worked out.

thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Re: Problems with Lunacycle (electricbike.com)

Post by thunderstorm80 » Jul 12 2017 7:46am

Hi,
I wanted to update that eventually everything was solved right and I even got a compensation from Lunacycles, UNTIL I FOUND I GOT A DENTED RIM. Read the thread below.... :evil:
They have sent me an extra rim on quicker delivery, free of charge, and so I have received both this week.

They were very sorry for the big delay and the misunderstandings, including the delay which was not their fault - and it was nice to receive an extra rim as compensation, until I found one of them was seriously dented.... :evil:
Last edited by thunderstorm80 on Jul 17 2017 12:26pm, edited 1 time in total.

User avatar
nicobie   10 MW

10 MW
Posts: 2139
Joined: Aug 07 2008 1:48pm
Location: Central Coast CA,USA

Re: Problems with Lunacycle - SOLVED AND GOT COMPENSATION!

Post by nicobie » Jul 12 2017 12:47pm

Good for Luna.
Image

May your tote always stay tight and your edge eversharp :wink:

my eTownie build thread: http://endless-sphere.com/forums/viewto ... =6&t=23701

thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Re: Problems with Lunacycle

Post by thunderstorm80 » Jul 17 2017 12:23pm

Grrrrr.... I thought everything was fine, but when I opened one of the rim packages I had discovered this:
IMG_20170716_192156.jpg
IMG_20170716_192156.jpg (164.84 KiB) Viewed 571 times
IMG_20170716_192227.jpg
IMG_20170716_192227.jpg (220.21 KiB) Viewed 571 times
It has some serious dents in it as well as falling scratches, showing this rim took a hit from multiple hits. Unfortunately I only found this while starting to true the rim on the hubmotor. I was too quick to start the lacing without inspecting it first...
This again brings me to warn you all - Don't shop at Luna!!!!!! :evil: :evil: :evil:

And regarding this rim - Can I still use it?
Does it require some sort of bending/fixing or can I just place the fat tire on it and the tire won't even show the deflection outwards?

User avatar
Marin   1 kW

1 kW
Posts: 355
Joined: May 20 2015 4:51pm
Location: BC, Canada

Re: Problems with Lunacycle - GOT DENTED RIM

Post by Marin » Jul 17 2017 2:03pm

Really you went that far without noticing that?

Sure you didn't drop it and blame the seller?

Pretty sure Luna regrets having you as a customer too.

Two sides to every story.
Marin ex-rental hybrid with 48v bionx...sold
Specialized hardrock with magic pie 4-5
Lunacycle with l/r mid drive coming soon
Kona Caldera with QS 30H (maybe), and phase runner
Giant Yukon bbs02
Kona Abra Cadabra bbshd
Wildfire fat bike bbshd

thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Re: Problems with Lunacycle - GOT DENTED RIM

Post by thunderstorm80 » Jul 17 2017 2:16pm

Marin wrote:Really you went that far without noticing that?

Sure you didn't drop it and blame the seller?

Pretty sure Luna regrets having you as a customer too.

Two sides to every story.
You mean I dropped it multiple times, on both sides, and at same time was stupid enough to send a picture of it laced on a hub? :mrgreen:
Believe what you want, or better - go ahead and buy those same rims and feel the same customer experience. I think this will be the best way for you to judge.

And you know what - After you wait to a product for so long (I promised to a customer I will lace a wheel for him which came very very late), you are sometimes in a hurry and forget to inspect the obvious when you mostly purchase at reputable bike shops like Jenson-Usa, Chainreaction and such...

Jon NCal   1 kW

1 kW
Posts: 364
Joined: Jun 15 2015 3:59pm
Location: Mendocino, California

Re: Problems with Lunacycle - GOT DENTED RIM

Post by Jon NCal » Jul 17 2017 2:31pm

Well if it is a build for your customer, it's obviously not acceptable... No customer is going to accept a wheel all banged up.

thunderstorm80   1 kW

1 kW
Posts: 332
Joined: Mar 29 2016 5:54am

Re: Problems with Lunacycle - GOT DENTED RIM

Post by thunderstorm80 » Jul 17 2017 2:34pm

Jon NCal wrote:Well if it is a build for your customer, it's obviously not acceptable... No customer is going to accept a wheel all banged up.
Indeed. I just think if I can use that rim on another build for myself since I am not going to contact them again and so I prefer if that money wouldn't go to waste. (I can ship it back to them, but the cost of the shipping would be more than the rim's value, and after our email conversations I dunno if I will get my money back (for the rim AND the return shipping).
Are there any danger issues with using such rim? And can it be fixed?

tomjasz   1.21 GW

1.21 GW
Posts: 3803
Joined: Mar 29 2014 1:45pm
Location: Out riding, MN USA
Contact:

Re: Problems with Lunacycle - GOT DENTED RIM

Post by tomjasz » Jul 28 2017 1:16pm

I'd be suspicious if I were support. Typically customers review a part before building with it. That said I have seen rims damaged in shipment as well a rims shipped damaged, but that was on a full build. Suspicion rules...
Thanks Justin_le we're here thanks to you. All the best to the mods for their tireless work keeping it on an even keel.

User avatar
fechter   100 GW

100 GW
Posts: 12760
Joined: Dec 31 2006 3:23pm
Location: California Bay Area, USA

Re: Problems with Lunacycle - GOT DENTED RIM

Post by fechter » Jul 28 2017 2:29pm

Did the package look obviously smashed before you opened it? I've had plenty of goods damaged by UPS, FedEx, USPS.
Was the packaging really really poor?

On a fat tire, that much dent is not likely to be real noticeable, but I would be pissed if I received damaged goods no matter what they were.
"One test is worth a thousand opinions"

Mr. Bungle   10 µW

10 µW
Posts: 5
Joined: Nov 13 2018 8:16am

Re: Problems with Lunacycle - GOT DENTED RIM

Post by Mr. Bungle » Nov 19 2018 7:57am

tomjasz wrote:
Jul 28 2017 1:16pm
I'd be suspicious if I were support. Typically customers review a part before building with it. That said I have seen rims damaged in shipment as well a rims shipped damaged, but that was on a full build. Suspicion rules...
I'm guilty of "using" a "new" part before inspecting it, out of excitement and haste. I've done it before. I bought a brand new pocket knife, and it was dull out of the box, so I sharpened it before fully inspecting it. As soon as I sharpened it, it broke, within a few hours of receipt. I told the retailer, and they told me I was out of luck, since I already sharpened it, and it was now "used", so it was all my own fault for not inspecting it better before "use". I can relate.

To the OP, it is still usable, just bend it back, it'll be a little weaker and worse for wear, but this is a FREE/EXTRA rim they sent you for your troubles, right? I wouldn't be too perturbed, since it was "free".

If I were your retailer, I wouldn't be able to accept your damaged return, since you built it up already and it's "used", like sharpening my new knife. Or like... normal bike stores won't return a handlebar, never ridden, if it's been mounted even once, because you can see the little scores from the stem's clamp, for instance. Once you break a spoke-hole's hymen on the rim, it's no longer pure.

Who knows who to believe, but I will say this... hub motor builds are heavy, and that rim's damage looks like it was dropped with the weight of a hub-motor in its mitts. Mist. Midst. Mids. Mmmmmm... :banana:

Post Reply