This is my first post to share my experience with my bafang BBS01.
I just would like to share my experience with my bafang bbs01 especially the very bad behavior of Enauro BTN company. I bought my bbs01 on Ali-express to Enauro / BTN seller which seems to be a big China bike company.
1 week after mounting on my bike and few city trips, I got randomly an error 30H = communication issue between controller and display. The error could happened sometimes after 30 mn, sometimes after 10 seconds. I look over the internet and this forum, and it seems the issue appears sometimes and is linked to a real HW failure.
I contacted Enauro who asked me to perform some tests and make a video. They said the root cause could be either controller, display or cable. My feeling was controller because I figured out a link between error occurrence and assistance level. I sent the kit to repair center in Italy. I paid the shipment (35 euros).
The Italian repair center failed to reproduce the issue and decided to change controller + display + cable to be sure the error will not occur anymore.
At that point the nightmare started:
- Italian repair center does not have any controller in stock! So they ship the motor to BTN / Enauro in China.
- the communication with China was very poor: very difficult to get a clear status during weeks. I wrote several messages to remind that issue is random to be sure they won't send back saying "no trouble found". Enauro answered "OK, don't worry, we will repair"
- 1 week after, BTN send me a message saying that my controller has a problem
- 2.5 months after my shipment to Italy, I received back my motor; I paid again 35€ custom fees
And the worse: I asked them to ship a new controller to change it by myself: they answered that I have to ORDER and PAY a new one!!!
Conclusion: BTN ENAURO is a completely ineffective company, just able to resell Bafang motors.
Conclusion n°2: if you have a issue with BTN/Enauro, they will not apply warranty and request you to buy the replacement part.
My advice is to avoid Enauro / BTN company: these guys are not serious. If you have any issue, do not trust repair center and buy replacement parts directly.