Post
by DRMousseau » Mar 29 2017 10:13am
Nice to see something positive. Seems ya always see complaints and few of those good ones. While I understand the loud vocal complaints of poorness,... those who have nothing to complain of are far too quiet.
I ordered my 52V 11.5ah Panasonic PF bare pack about a year and half ago or more. Priced much the same. It too arrived in about a week and was, IMO, well packaged in VERY sturdy box, jus like yours, and included the same charger and connectors in a box of its own with it all. I built a simple battery bracket to replace my bottle bracket and velcro strap in that openly with some light cardboard wrap, while slipped into a light nylon bag to prevent handling damage mostly and facilitate ease of removal to charge and carry with me.
A BIG cheap 29" aluminum framed beach cruiser modded with disks
Leaf 1500W w/40A controller
yes, it'll quickly hit 40mph at nearly 2000w from a standing start. Shocking and yet fascinating to most motorists,... I stay outa the way as any bicycle should. On flat open pavement, a balls out ride will get me about 10+mi in jus over 15min on full charge of 58.7V,... that's a couple fast trips to the local corner store and back and much easier and quicker than messin' with the car. Speed limit is 45mph anyway. Now longer trips into and about town,... I'm FAR more conservative and easily see 20mi on a full battery charge. I'm an old man and don't have much effort to contribute at all. Only once did I run it down to cutoff,.. thankfully I was jus a mile or two from home. Seldom see it excessively warm unless I'm beatin' heck on it. It's a big heavy bike to pedal. So I know my limits, and my battery limits and I stay within it all quite satisfied.
My first e-bike build, could of made some different choices, but current happy enough to now begin a full custom build with the same power and motor components, since I'm quite satisfied with both.
No complaints from Leaf nor Luna,... even when my Luna charger suddenly failed a couple months later. I quickly fired an email (not wanting to call as I know some businesses are pretty busy for calls),... and got an immediate response. Very encouraging! I had to ship it back before I got a replacement,... typical and expected. So I ordered a small "backup" charger from them, and received it within the week, again well packed and inside a fancy "Luna" cigar box, cute. Think it took a couple weeks before my better Luna charger was replaced, it arrived well packed too. Every email was dealt with promptness and professionalism. I understand that sometimes problems occur and was willing to give them every chance to prove to me, I made the right choice in selecting Luna products, and they did so with no extra prompting.
All considered,... Luna gets 5-stars from me. Service, product, ordering and shipping promptness,... I couldn't be more satisfied except for price point maybe. But you generally get what you pay for,... and while I could have made less costly choices, in the long run I'm sure I would of paid more. Heck, I coulda got stuck with a useless charger AND the expence of replacement, from a company that only wants your money!!! I feel Luna wants your continued business AND the business of your friends,... building a respected and growing business seems important to them. And it's important to me too.