DISASTER: 40km from home, 95 in the shade
My biggest fear about ordering this bike was what happens if something really major goes wrong.
Today, 40km from home it did all go wrong. The power delivery suddenly became really juddery, followed shortly after by a horrible noise from the motor, and then I lost all power. I could hear the motor turning, but no propulsion.
I had to cycle a 30kg bike 40km in 95 degrees to get home. Pretty brutal.
I wanted to make a quick video to show what's happening, but now it won't even switch on. To say I'm gutted doesn't come close
I have ridden my AM1000 almost every day since I got it 4 months ago, and have loved it. It's done 800 miles, and I keep on top of basic maintenance such as checking for loose nuts and bolts, cleaning chain, adjusting gear cable etc.
My riding is not aggressive, usually between level 1 and 3 (sport mode). Off-Road 40% On-Road 60%.
It's lovingly cleaned whenever I've been off-road and I stick to the easy stuff with nothing too taxing. The bike has had an easy life so far.
I ordered the bike in February 2018 and was told it has the steel gear, not the nylon, but it does feel motor gear related.
I'm REALLY hoping that Frey do not abandon me, that they take this seriously and get it sorted ASAP. I've just sent Ivy an email to explain and ask her what she needs from me to get my bike fixed under the warranty. Any which way, it looks like it's going to be as while before I'm back in the saddle
The thought of taking apart the motor to replace gears fills me with dread.
Anyone any ideas what could have gone wrong?