My Bafang Ultra Mountain Bike! Frey AM1000

Discussions related to motors other than hub motors.
This includes R/C motors, botttom bracket, roller and geared drives.
craigiet   1 µW

1 µW
Posts: 4
Joined: Aug 29 2020 8:34am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by craigiet » Aug 30 2020 4:30pm

Hi, everyone im a newbie here and in fact a complete newbie to forums so please excuse my naivety and lack of knowledge. I took the plunge about 2months ago and bought the am1000, I've got a few days to wait until shipping and believe me I've been counting the days in anticipation, but reading these last few posts have got me a bit anxious, is this normal for the frame/triangle to fail.

User avatar
LeftieBiker   10 kW

10 kW
Posts: 947
Joined: Nov 06 2012 1:33am
Location: Upstate NY, United States

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by LeftieBiker » Aug 30 2020 4:34pm

I doubt that it's "normal" for it to fail. I'm trying to find out if it's a substantial risk for road riding, or only for things like jumping.

FlyingFinn   100 W

100 W
Posts: 195
Joined: Jan 03 2018 7:48pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Aug 30 2020 4:50pm

Hardcore wrote:
Aug 30 2020 3:07pm
Hi,

you aren't the first to have this issue with the frame, see attached pictures. I first took the pictures to Frey (Ivy) to have it handled under warranty, but it has been nearly 6 weeks and still, I have not been given a date on when I might get replacement parts. This summer has finished early for me due to their delays.
Wow! Jesus... That’s alot worse than mine. You’re lucky not to be in hospital! Please come to Facebook to Frey ebike owners group to post these pictures. Let’s put some pressure to Frey to solve this issue properly and fast.

If you wouldn’t want to post these pictures to FB can I post them on your behalf?

NoFanBoiz   10 W

10 W
Posts: 93
Joined: Jan 04 2016 3:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NoFanBoiz » Aug 30 2020 5:07pm

LeftieBiker wrote:
Aug 30 2020 4:34pm
I doubt that it's "normal" for it to fail.
Saving money only in the short term, until the cheaper aluminium used and lack of technical and engiineering experience compared to known brands makes itself known by way of frame failures.

NoFanBoiz   10 W

10 W
Posts: 93
Joined: Jan 04 2016 3:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NoFanBoiz » Aug 30 2020 5:17pm

FlyingFinn wrote:
Aug 30 2020 4:50pm
Hardcore wrote:
Aug 30 2020 3:07pm
Hi,

you aren't the first to have this issue with the frame, see attached pictures. I first took the pictures to Frey (Ivy) to have it handled under warranty, but it has been nearly 6 weeks and still, I have not been given a date on when I might get replacement parts. This summer has finished early for me due to their delays.
Wow! Jesus... That’s alot worse than mine. You’re lucky not to be in hospital! Please come to Facebook to Frey ebike owners group to post these pictures. Let’s put some pressure to Frey to solve this issue properly and fast.

If you wouldn’t want to post these pictures to FB can I post them on your behalf?

Ah, the old consumer "publicly embarrass the company into actually doing something because private communication doesn't work" tactic. Used it myself with non responsive companies - it's a sad reflection of the company when consumers have to resort to it, rather than the company taking responsibility at the outset of the issue.

FlyingFinn   100 W

100 W
Posts: 195
Joined: Jan 03 2018 7:48pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Aug 30 2020 5:25pm

NoFanBoiz wrote:
Aug 30 2020 5:17pm
Ah, the old consumer "publicly embarrass the company into actually doing something because private communication doesn't work" tactic. Used it myself with non responsive companies - it's a sad reflection of the company when consumers have to resort to it, rather than the company taking responsibility at the outset of the issue.
This is a lot more than a fault. More like a serious manufacturing error that can cause serious injury or even death. One more broken strut and Hardcore would have flown to concrete.

NoFanBoiz   10 W

10 W
Posts: 93
Joined: Jan 04 2016 3:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NoFanBoiz » Aug 30 2020 5:31pm

FlyingFinn wrote:
Aug 30 2020 5:25pm
NoFanBoiz wrote:
Aug 30 2020 5:17pm
Ah, the old consumer "publicly embarrass the company into actually doing something because private communication doesn't work" tactic. Used it myself with non responsive companies - it's a sad reflection of the company when consumers have to resort to it, rather than the company taking responsibility at the outset of the issue.
This is a lot more than a fault. More like a serious manufacturing error that can cause serious injury or even death. One more broken strut and Hardcore would have flown to concrete.
I don't believe the comment you quoted disagrees with you in any way, it is in agreement with your sentiments.

Hardcore   100 W

100 W
Posts: 146
Joined: Mar 22 2018 7:19pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Hardcore » Aug 30 2020 6:10pm

If you've watched this thread, you know I abuse my bike off_road a lot. I first thought it was because of a wrong rear suspension setup and had too little air in the rear shock making the frame take the hit on the log steps. I consider myself one of the unlucky ones when it came to the frame break, and I only wanted to post the pictures to show that there might be a trend that Frey needs to look into (same age of the frame). I've notified Ivy on 17.7.2020 about this failure and you should give them your frame number so they can trace it's history or something.

I posted my pictures here for public awareness, not public embarrassment for the company, as I still love and enjoy the concept. Things break, and I thought I was one of the few rare cases, because I thoroughly ride it to break it.

FlyingFinn   100 W

100 W
Posts: 195
Joined: Jan 03 2018 7:48pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Aug 30 2020 6:39pm

Hardcore wrote:
Aug 30 2020 6:10pm
If you've watched this thread, you know I abuse my bike off_road a lot. I first thought it was because of a wrong rear suspension setup and had too little air in the rear shock making the frame take the hit on the log steps. I consider myself one of the unlucky ones when it came to the frame break, and I only wanted to post the pictures to show that there might be a trend that Frey needs to look into (same age of the frame). I've notified Ivy on 17.7.2020 about this failure and you should give them your frame number so they can trace it's history or something.

I posted my pictures here for public awareness, not public embarrassment for the company, as I still love and enjoy the concept. Things break, and I thought I was one of the few rare cases, because I thoroughly ride it to break it.
The bikes have been out there only for 1-2 years. These cases will increase by time. One day someone will get hurt. I wouldn’t like to see that.

Some of Husqvarna’s ebikes had similar issues. What ensued was new bikes to the affected and massive recalls. The frames went back to factory.

I doubt we’ll see such an approach on this case.

NoFanBoiz   10 W

10 W
Posts: 93
Joined: Jan 04 2016 3:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NoFanBoiz » Aug 30 2020 7:15pm

FlyingFinn wrote:
Aug 30 2020 6:39pm

The bikes have been out there only for 1-2 years. These cases will increase by time. One day someone will get hurt. I wouldn’t like to see that.

Some of Husqvarna’s ebikes had similar issues. What ensued was new bikes to the affected and massive recalls. The frames went back to factory.

I doubt we’ll see such an approach on this case.

I doubt it too. Frey isn't a globally known brand.
Husqvarna is and is known as a reputable brand as well as being established for many years.

Plus the west and it's companies have more robust consumer rights to answer to.

FlyingFinn   100 W

100 W
Posts: 195
Joined: Jan 03 2018 7:48pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Aug 30 2020 7:32pm

NoFanBoiz wrote:
Aug 30 2020 7:15pm
I doubt it too. Frey isn't a globally known brand.
Husqvarna is and is known as a reputable brand as well as being established for many years.

Plus the west and it's companies have more robust consumer rights to answer to.
Yep. And Frey will never become one if these issues persist.

I don’t know if this frame can be trusted. If it breaks and I get injured there’s no hope getting any compensation. This is a dreadful combination.

I might demand my money back. My trust to this bike has vanished.

FREYebikes   100 W

100 W
Posts: 186
Joined: Dec 20 2017 11:52pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FREYebikes » Aug 30 2020 10:12pm

Hi,

We also saw your post on the FB group in recent days. and we left message follow you to remind you should contact us with details by email to us. otherwise, we don't know the situation and can't support you promptly.
About frame issue, I leant that you have modified several things without consult with us firstly. that include the controller and shock. both 2 will affect the bike much from electric and mechanic. The power and the suspennsion travel both affect the bike much! something you would like to change maybe not suitable to your bike, you much consult with us in advance before you try to do some big changes not only normal bicycle components like saddle or pedal.

We offer 24 months warranty for our bike frames if the bike been used under original bike condition from our factory and without any accident!
Unauthorized modification is always not recommended, not only it may affect the bike much,and also safty to the riders.

We have sold out many bikes in past years and many of them have over 2 years. there is only a few cases report to us about some frame issue but some case happend under some special situation, for example, some unreasonable modifications, some special heavier riders overload riding, some earlier purchasing not complete bike.

From our side, we will learn more necessary information from potential buyers before conclude every order. and recommend suitable bike models to buyers. and give out necessary remind tips after purchasing to avoid some potential case.
Another side, we are making our frame better and better with more details improved and more experience accumulated in past years.

Anyway, every customer's reasonable interest will be guaranteed by FREY. and we will support you promptly always, please keep in touch with us via offical channel that can reach us directly not only post somewhere maybe we can't see it promptly.

Please note and take care related tips about after-sale support!

Best Regards,
Ivy Wang

FlyingFinn wrote:
Aug 30 2020 9:48am
bugnut wrote:
Aug 30 2020 8:25am
With Thousands of bikes sold this is the first I am hearing of this. You seem to be having more problems than the rest of this board combined. If I was FREY I would buy the bike back from you and not sell you any more bikes. I learned that sometimes you have to fire your customers. I have had my bike over a year and I am extremely happy with the bike and FREY.
Why on earth? I drive my bike as it’s designed in adverse conditions except DH-riding. I’ve now ridden 3200km’s with the bike. Never crashed, never fallen. Never jumped the bike in such a fashion that a rim would have bent or tire exploded. Jumped I have but nothing more agressive than on Frey exchange tour Youtube-videos. If it’s advertised to be jumped, then it should tolerate that as well.

These issues will be ahead for all of those that ride their bikes outside roads and streets. This is a mountain bike meant for offroad usage.

During 11 months and 3200 km’s of riding following parts have broken:

-Rear hub freewheel
-Battery connector lock mechanism
-A bearing on rear sviwel (bought new one for myself)
-Battery connector at battery end (bad contact)
-Frewheel and main gear on the motor
-Motor gasket was partially inside the motor from factory. New gasket installed by Innotrace
-Controller (My own fault. Bought the Innotrace one)
-Frame

Tom   1 kW

1 kW
Posts: 355
Joined: Aug 02 2007 5:31pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Tom » Aug 30 2020 11:00pm

FREYebikes wrote:
Aug 30 2020 10:12pm
About frame issue, I leant that you have modified several things without consult with us firstly. that include the controller and shock. both 2 will affect the bike much from electric and mechanic.
To be fair, he said his frame cracked 2 weeks ago and he just now realized it. He installed motor with innotrace controller 2 days ago, so it is unlikely it had anything to do with the frame failure. His innotrace controller is also similar peak wattage as the stock controller so it will only be a POSITIVE benefit from both electric and mechanical perspective as the new controller is MUCH smoother compared to the stock controller which lurches and delivers power more abruptly.

User avatar
brake034   10 W

10 W
Posts: 87
Joined: Jun 16 2019 3:40am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by brake034 » Aug 30 2020 11:14pm

I think that Ivy isn't concluding that the Innotrace controller caused the crack. She refers to the fact that mounting the Innotrace voids the warranty.
FREY lifestyle: Free Ride Enjoy Yourself!

Tom   1 kW

1 kW
Posts: 355
Joined: Aug 02 2007 5:31pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by Tom » Aug 30 2020 11:22pm

It is good to see they seem to be honoring warranty. Warranties are typically specified up front in writing. Otherwise what prevents a company from making up the rules as they go? It would be great to see specifics. All I have in writing from Frey is Frame and Electrical are covered for 24 months. IMHO warranties should be a good faith agreement from both sides. There are things that technically void warranty but reasonably have no impact. Just pointing out the replacing controller with like controller would be one of those.

User avatar
tsellers   100 W

100 W
Posts: 155
Joined: Aug 23 2007 1:41pm
Location: Rocky Mountains, Alberta, Canada

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by tsellers » Aug 31 2020 12:12am

The problem may lie in the shipping and customs of dealing with a warranty out of China. Typically the buyer is expected to pay the shipping back and forth. You could expect something like a frame sent via DHL to cost in the vicinity of $350.00 one way. So, if the buyer is required to send something like a frame back, at perhaps $700.00 for a round trip, I'm assuming it would just be easier to buy a new frame.
Regards, John

FREYebikes   100 W

100 W
Posts: 186
Joined: Dec 20 2017 11:52pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FREYebikes » Aug 31 2020 1:14am

As our support for this case.
We can offer you a new replacement frame this time. As we should remind you that some modification should be informed and consulted before your action earlier. Maybe you have not awared that some mofication will be a potential issue to cause somen problem.
Especially to the power and frame construction. that you have done both.

As our precondition for this after-sale support on frame. you need to recover the original shock specification at 190*51mm that will make a max 120mm rear frame travel.
If you change to 200*57mm, it will bring around 150mm travel for rear frame, that is not reasonable and it is not our original design. in fact, it may affect the frame much! we can't confirm what reason caused your frame problem, but obviously, this is a main factor that can't been excluded.

Please confirm you will recover the rear shock, then we will proceed to arrange a repacement frame for you.
FlyingFinn wrote:
Aug 30 2020 7:32pm
NoFanBoiz wrote:
Aug 30 2020 7:15pm
I doubt it too. Frey isn't a globally known brand.
Husqvarna is and is known as a reputable brand as well as being established for many years.

Plus the west and it's companies have more robust consumer rights to answer to.
Yep. And Frey will never become one if these issues persist.

I don’t know if this frame can be trusted. If it breaks and I get injured there’s no hope getting any compensation. This is a dreadful combination.

I might demand my money back. My trust to this bike has vanished.

FREYebikes   100 W

100 W
Posts: 186
Joined: Dec 20 2017 11:52pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FREYebikes » Aug 31 2020 1:39am

I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it.
But if want to get support not only for discussion. need to contact with us directly in time!
NoFanBoiz wrote:
Aug 30 2020 5:31pm
FlyingFinn wrote:
Aug 30 2020 5:25pm
NoFanBoiz wrote:
Aug 30 2020 5:17pm
Ah, the old consumer "publicly embarrass the company into actually doing something because private communication doesn't work" tactic. Used it myself with non responsive companies - it's a sad reflection of the company when consumers have to resort to it, rather than the company taking responsibility at the outset of the issue.
This is a lot more than a fault. More like a serious manufacturing error that can cause serious injury or even death. One more broken strut and Hardcore would have flown to concrete.
I don't believe the comment you quoted disagrees with you in any way, it is in agreement with your sentiments.

NoFanBoiz   10 W

10 W
Posts: 93
Joined: Jan 04 2016 3:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by NoFanBoiz » Aug 31 2020 2:13am

FREYebikes wrote:
Aug 31 2020 1:39am
I would like to clear we always response quickly if we got email or message. I also can see that there is someone like to discuss on internet firstly compare with contact with supplier firstly. this is a small part consumer act in this way. and we also respect it.
But if want to get support not only for discussion. need to contact with us directly in time!
Just a reminder:
Hardcore wrote:
Aug 30 2020 3:07pm
Hi,

you aren't the first to have this issue with the frame, see attached pictures. I first took the pictures to Frey (Ivy) to have it handled under warranty, but it has been nearly 6 weeks and still, I have not been given a date on when I might get replacement parts. This summer has finished early for me due to their delays. Let me add a video to this so you know when it happened: [youtube]https://youtu.be/WuYMRXMJpv0[/youtube]
Last edited by NoFanBoiz on Aug 31 2020 4:41am, edited 1 time in total.

FlyingFinn   100 W

100 W
Posts: 195
Joined: Jan 03 2018 7:48pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FlyingFinn » Aug 31 2020 2:42am

Tom wrote:
Aug 30 2020 11:00pm
FREYebikes wrote:
Aug 30 2020 10:12pm
About frame issue, I leant that you have modified several things without consult with us firstly. that include the controller and shock. both 2 will affect the bike much from electric and mechanic.
To be fair, he said his frame cracked 2 weeks ago and he just now realized it. He installed motor with innotrace controller 2 days ago, so it is unlikely it had anything to do with the frame failure. His innotrace controller is also similar peak wattage as the stock controller so it will only be a POSITIVE benefit from both electric and mechanical perspective as the new controller is MUCH smoother compared to the stock controller which lurches and delivers power more abruptly.
As you said it. The new Innotrace 1000 watts controller stresses the frame alot less. I need to pedal much more with my own power and it’s alot smoother. In any case this can’t be the explanation.

The new shock with slightly longer travel isn’t an explanation either. How about Hardcore’s bike? It was stock. Snapped from the rear EXACTLY from the same spot.

FREYebikes   100 W

100 W
Posts: 186
Joined: Dec 20 2017 11:52pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FREYebikes » Aug 31 2020 4:03am

Hi Kevin,

I just watched your short video again, found there was really a loud sound from the frame like the shock was been compressed to it's full suspension length. maybe that's because of the shock air pressure is not enough. in fact, it is big impact to the whole bike, especially to the frame.

As our communication, we have already confirmed to offer you a complete new replacement frame after you contact us several days . it is in the process. A little slow now because we are lack of many models frames and much slower supply chain now. we need to prepare to make it ready.
We will try to make it ready to send you as soon as possible.

Regards,
Ivy
Hardcore wrote:
Aug 30 2020 3:07pm
Hi,

you aren't the first to have this issue with the frame, see attached pictures. I first took the pictures to Frey (Ivy) to have it handled under warranty, but it has been nearly 6 weeks and still, I have not been given a date on when I might get replacement parts. This summer has finished early for me due to their delays. Let me add a video to this so you know when it happened: [youtube]https://youtu.be/WuYMRXMJpv0[/youtube]

User avatar
2Slow   10 mW

10 mW
Posts: 34
Joined: May 23 2020 5:51am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by 2Slow » Aug 31 2020 5:12am

Well I have my branded bike by "Norco" developing crack, suspension as well, near welds. It's always near weld line due to thermal stress. It was not abused, just snapped on trail.
It's common issue, all bikes have this. Some more, others less. :thumb:
Riding for fun

FREYebikes   100 W

100 W
Posts: 186
Joined: Dec 20 2017 11:52pm

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by FREYebikes » Aug 31 2020 5:48am

I would like to tell that we have already improved the flat tube in fact. so present frames is more stronger than past ones. we design and made the tube by adding 2 strong Internal reinforce you can see from below picture:
flat tube.jpg
flat tube.jpg (56.7 KiB) Viewed 176 times

craigiet   1 µW

1 µW
Posts: 4
Joined: Aug 29 2020 8:34am

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by craigiet » Aug 31 2020 1:14pm

FREYebikes wrote:
Aug 31 2020 5:48am
I would like to tell that we have already improved the flat tube in fact. so present frames is more stronger than past ones. we design and made the tube by adding 2 strong Internal reinforce you can see from below picture:
flat tube.jpg
:bigthumb: sounds good and puts mind at ease.

User avatar
LeftieBiker   10 kW

10 kW
Posts: 947
Joined: Nov 06 2012 1:33am
Location: Upstate NY, United States

Re: My Bafang Ultra Mountain Bike! Frey AM1000

Post by LeftieBiker » Aug 31 2020 11:50pm

I was considering a CC as a Super Consolation prize if my attempt to refurbish my 2 YO Metro fails, but upon learning that shipping - yes, just the shipping! Rack and lights are still extra - is $760 I'm moving on. I may be able to get one of these early bikes used for $750 in a year or two...

Post Reply