OK gang, an update. I’ve now been accused of fraud by Cecelia for initiating a credit card dispute. Alibaba.com ,it seems, refunded my order completely according to Frey for both a CC and EX Pro.Mountgreenwood wrote: ↑Nov 30 2020 2:38amThose are all very good questions. This is the last message I receive from Alibaba.FlyingFinn wrote: ↑Nov 29 2020 8:32pmSo basically AliBaba refunded you only the shipping costs? Where is the rest? How can it disappear?Mountgreenwood wrote: ↑Nov 27 2020 3:24pmOK, here is an update as to where I stand. Alibaba escalation ruled in my favor for a refund of $4180. My credit card was refunded $580 shortly after. I have been going back and forth with Alibaba at which time they closed my order as completed showing they have refunded the $4180. My last message from a Alibaba had an agent tell me to take it up with my credit card. I have file a dispute with my card issuer which is awkward as the transaction is over 90 days old as my order was made in April. I’m now out $3,600 awaiting the dispute which can take 90 days.
Seems like AliBaba buyer protection is just a scam. I can't believe Frey is scamming you since even their warranty has worked flawlessly. There would be no sense to serve 99% of the customers normally and then scam the 1%.
The risk that AliBaba can ''lose'' your money is a serious one. You should share this story on the Frey facebook-group as well.
“For your order 34740039001022252 , refund amount 4180.00 USD
Please use these 2 arn to check , thanks ,contact your bank to check , if your bank can not find , please ask them to help youe escalate to visa or master”
So their trade assurance is recommending a charge back (escalate) which I fear might be difficult as the purchase was on 10 Apr 2020.
The problem is I’m still out $471 after my credit card deducted that amount which was a previous Customs/shipping settlement from the $3,600 I was owed for a $4180 EX Pro which alibaba.com had refunded me $580. Yes, confusing. The communication with Cecilia improved as she changed from “what’s my problem” tone as I think she might finally believe me. That or her realization she might require my assistance for Frey to be made whole from Alibaba. I will tell yee what I told her, I don’t want anything that I didn’t pay for.
I thought I would never see the $3,600 so I was somewhat relieved to get $3128.50 of it and let the thing die and chalk the $471 up to a lesson learned.
As things stand now. I have the CC and am owed $471 approaching the one year anniversary of a EX Pro order in Apr 20. The CC is super loud and heavy but other than that ok.....wouldn’t jump through hoops for it and of course will never attempt anything like this again.
This could have all been avoided if Frey would communicate their issues and issue a refund if they can’t fulfill an order. That does not seem to be their style. I have learned that once they are the ones out some money I have their full attention. Sadly for the first time since I pushed the pay button.