Damn, blast and bugger it to hell
On the 6th Dec 2010 I ordered fom HK...
1 Icharger1010B+
2 pk of HXT 4mm Gold Connector w/ Protector (10pcs/s).
2 meter of Turnigy Pure-Silicone Wire 12AWG (1mtr) RED.
Total $187.80
Well the slow boat from china arrived on Monday 17th with a parcel containing...
2 pk of HXT 4mm Gold Connector w/ Protector (10pcs/s).
2 meter of Turnigy Pure-Silicone Wire 12AWG (1mtr) RED.
and a sheet of stickers.
No sign of a charger of any type? You'd think that some bright spark at HK would have worked out that there was something odd/wrong with 2 packets of connectors and 2 meters of wire adding up to $187:80? but no.
I sent HK an email asking about the missing charger (that was a pain, a lot of there customer service/complaints emails give you the dreaded mailer deamon) and telling them that I had since bought and recieved 2 Turnigy 5000mAh 5S 25C batteries from HK's German warehouse that I couldn't charge without the charger.
I got this reply today....
Dear Thomas:
Thank you for your email and sorry for late reply.
We are sorry that we missed item iCharger1010B due to system error for order#????????????????. Would you like us to resend the item or you want store credits for the item.
If you have any further questions, please do not hesitate to contact us.
*Due to high volume of daily emails, it may take 3 - 7 days before we read your email reply. We thank for your patience during this demanding time.*
Best Regards,
Morgan
HobbyKing Customer Support Team
http://www.hobbyking.com
WTF!!!!
Would you like us to resend the item or you want store credits for the item.. This is the kind of dimwitted reply you get after telling them that your waiting on the charger to charge the 2 batterys you recieved recently!!
I have asked them to resend the charger but you may note ---
*Due to high volume of daily emails, it may take 3 - 7 days before we read your email reply. We thank for your patience during this demanding time.*. Knowing my luck I'll probably get an email back in a day or two telling me there out of stock at the moment - Would you like store credits?
So I now sit twiddling my thumbs awaiting slow boat No2 from china
Regards
Tom