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  1. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Ivy, You did not refund me for the EX Pro. Why don’t you share screen shots of you rejecting my refund requests? I was forced to arbitration with Alibaba through the trade assurance protection. Alibaba then refunded me just $580. Alibaba claimed the full amount was sent, it was not. My...
  2. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Ivy, You repeatedly rejected my requests for a refund when you couldn’t or wouldn’t ship the EX Pro 205 days into a 187 contract. You caused Alibaba.com and my credit card company to get involved. Their solution is you losing 2 bikes for yourself and $471 for me. Not to mention the...
  3. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    OK gang, an update. I’ve now been accused of fraud by Cecelia for initiating a credit card dispute. Alibaba.com ,it seems, refunded my order completely according to Frey for both a CC and EX Pro. The problem is I’m still out $471 after my credit card deducted that amount which was a...
  4. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Those are all very good questions. This is the last message I receive from Alibaba. “For your order 34740039001022252 , refund amount 4180.00 USD ARN: 74064180310060074565463 ARN: 35505900310060073863264 Please use these 2 arn to check , thanks ,contact your bank to check , if your bank can...
  5. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    That is exactly what I see in Alibaba too. The fact remains that I have only been refunded $580 of the $4,180.
  6. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    OK, here is an update as to where I stand. Alibaba escalation ruled in my favor for a refund of $4180. My credit card was refunded $580 shortly after. I have been going back and forth with Alibaba at which time they closed my order as completed showing they have refunded the $4180. My last...
  7. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Still waiting. I will update when the dust settles.
  8. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    I’d like to share what I have been going through with Frey. I ordered two bikes an ExPro on the in early April and a CC ($3050.00 with rack lights and mud guards) for my wife in early June. The EX Pro was with a free rail shipping promotion and the CC $550 rail to Ireland. I was sent a...
  9. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Update to recent shipping and tax problems for a CC sent to Ireland. Ivy made things right after a bit of back and forth. I would have shared if I was left unhappy so it is only right that I report that she fixed the problem.
  10. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    The first tracking # was Poland, now I have one from Hungary. My only other experience with a Chinese supplier was Em3ev and that was perfect. I foolishly took the switch to air at Cecilas request as she related that I would be on the hook for $100-$200. Customs had other ideas.
  11. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Yeah, I foolishly believed what I was told by Frey. Shame on me.
  12. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    I talked to Simon but the U.K.is in the worlds longest divorce from the EU so U.K. Ireland trade was/is up in the air. Now the question is which will happen first, Brexit or me getting the product.
  13. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    After further negotiations Frey has made an effort to resolve our shipping dispute. When that happens I will update. Until then I remain in “good luck with that” status.
  14. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    I’m in the same boat, label created in Poland on 08 Sep then nothing.
  15. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Ireland, 21% vat at the moment. If they hadn’t stated $100-200 I could have made an informed decision. Yes, I am in the “good luck with that” territory. Just wanted to give you guys a heads up so you could make an actual informed decision.
  16. M

    My Bafang Ultra Mountain Bike! Frey AM1000

    Please be very wary of Frey. I had ordered a CC and was recently asked to change ground shipping to Europe for an additional cost of $100 to $200 toward taxes. I agreed. When it arrived in customs in a very large box labeled “Bicycle Frame” with a declared value of $500 customs opened the box...
  17. M

    Want advice on electrifying Kona Electric Ute

    Thanks gang put in an order from EM3EV . 1000 watt midrive with a rectangular 52v battery for the rack. In the frame seemed too tight for fitment. Now for a wait and hope get me.
  18. M

    Want advice on electrifying Kona Electric Ute

    Chain reaction sold it decommissioned but it has been some time. Maybe 2014/15?
  19. M

    Want advice on electrifying Kona Electric Ute

    Solid ideas, I need to see if em3ev is cost prohibitive due to customs and vat charges. There doesn’t seem to be a Bafang dealer in Ireland but I did find one in Germany, FasterBikes. I’m steering away from the UK to avoid any brexit issues. Any ideas to source motors and batteries in Ireland...
  20. M

    Want advice on electrifying Kona Electric Ute

    Sorry about the bikes. I definitely want to keep the weight low, 700 wheels on it now. I’m not happy on it down hill at anything over 35kph. Do you think the downtube will fit the shark battery packs?
  21. M

    Want advice on electrifying Kona Electric Ute

    I’ve never seen the original battery but it had to be thin as the vertical space available is only 7.5cm. It is 13.5 cm wide and the thing could have been as long as 78 cm. I couldn’t find dimipensions for a replacement of it, I imaging the slickest install would be a fresh lithium rebuild...
  22. M

    Want advice on electrifying Kona Electric Ute

    Some assistance please. I am looking to electrify a decommissioned 2011 Kona Electric Ute. The 250 hub motor was a bad idea for a cargo bike. Anyhow em3ev.com appears to ship to Ireland. I am looking at the 1000 watt Bafang mid drive but am a little overwhelmed by the ordering option. 75 kg...
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