Speedict Ebike - Anybody seen/tried this?

[Chri_Tof]

Hi. Unfortunately today I installed the latest firmware on my Neptune 15 (which, according to the device, worked). Since then I can no longer access the device via Bluetooth. I've tried different phones, re-pairing, re-installing the app, unplugging and re-plugging everything, but no change. Any idea what it could be and what else I can try? Is there a way to reset the device? I couldn't find anything about it in the manual.

Thanks

what's the 3 LEDs status ?
BLUE = ON
RED = ON
GREEN = FLASHING ?

Danny

Sorry, I just added this to my first post: The green LED stops flashing when I open the app. In the App the bluetooth icon stops flashin. So i think there ist an connection. But I cant access the device.

The blue LED doesn't work at all. The red stays on all the time.

 

[speedict]

[/quote]

Sorry, I just added this to my first post: The green LED stops flashing when I open the app. In the App the bluetooth icon stops flashin. So i think there ist an connection. But I cant access the device.

The blue LED doesn't work at all. The red stays on all the time.
[/quote]

BLUE = OFF because front end BMS system is OFF due to flash failed.
RED = POWER is OK

for GREEN LED

1. if you turn off all bluetooth device which's previously paired with Neptune, and power ON Neptune, it should flashing right ?
2. now, turn on your Android device, and you see the GREEN led from FLASHING to STAY-ON ?
3. if it's STAY-ON, please go to Android client OPTION -> SYSTEM -> UNPAIR any Neptune device
4. re-open client, stay on HOME screen, see if any BLUETOOTH device found e.g. NEPTUNE 15
5. if you can see NEPTUNE-15 name popup, connect as usual, then goto OPTION -> and do firmware upgrade again.

What's firmware name ?

Danny

 

[Chri_Tof]

Sorry, I just added this to my first post: The green LED stops flashing when I open the app. In the App the bluetooth icon stops flashin. So i think there ist an connection. But I cant access the device.

The blue LED doesn't work at all. The red stays on all the time.
[/quote]

BLUE = OFF because front end BMS system is OFF due to flash failed.
RED = POWER is OK

for GREEN LED

1. if you turn off all bluetooth device which's previously paired with Neptune, and power ON Neptune, it should flashing right ?
2. now, turn on your Android device, and you see the GREEN led from FLASHING to STAY-ON ?
3. if it's STAY-ON, please go to Android client OPTION -> SYSTEM -> UNPAIR any Neptune device
4. re-open client, stay on HOME screen, see if any BLUETOOTH device found e.g. NEPTUNE 15
5. if you can see NEPTUNE-15 name popup, connect as usual, then goto OPTION -> and do firmware upgrade again.

What's firmware name ?

Danny
[/quote]

Basically everything worked the way you described it. But even after the new firmware update, everything is the same as before. No blue LED, green and red stay on solid, I can't get any data.

What I also noticed, after the update, the device gets stuck in a loop:
- Firmware upgrade is completed!
- Device will be reset and reconnect
- Firmware upgrade is completed!
-....

The firmware is: speedict-neptune-15-production-1110.bin

Greets Chris

 

[speedict]

[/quote]

Basically everything worked the way you described it. But even after the new firmware update, everything is the same as before. No blue LED, green and red stay on solid, I can't get any data.

What I also noticed, after the update, the device gets stuck in a loop:
- Firmware upgrade is completed!
- Device will be reset and reconnect
- Firmware upgrade is completed!
-....

The firmware is: speedict-neptune-15-production-1110.bin

Greets Chris
[/quote]


when you bought this device ?

Danny

 

[Chri_Tof]

Basically everything worked the way you described it. But even after the new firmware update, everything is the same as before. No blue LED, green and red stay on solid, I can't get any data.

What I also noticed, after the update, the device gets stuck in a loop:
- Firmware upgrade is completed!
- Device will be reset and reconnect
- Firmware upgrade is completed!
-....

The firmware is: speedict-neptune-15-production-1110.bin

Greets Chris
[/quote]


when you bought this device ?

Danny
[/quote]

I bought it in 2019.

 

[Chri_Tof]

when you bought this device ?

Danny

I just found the Email: May 23, 2019

Here is a video of the behavior after installing the firmeware:

https://www.youtube.com/watch?v=sC6hdl7ELks

 

[speedict]

[/quote]


when you bought this device ?

Danny
[/quote]

I bought it in 2019.
[/quote]

Hi,

you should use firmware 1.1.7
sorry about that, we have made many some changes after 2019, and due to its limitation we need to stay on old boot-loader for 2019 model.



firmware 1.1.7
============
https://drive.google.com/file/d/1nl57R6jHSjuTtI9AtJq6nRQAcGN0w7N0/view?usp=sharing

client APK 106
============
https://drive.google.com/file/d/1yu8gXHwYoqOlgTSULsA1fSDpW9OT4b6A/view?usp=sharing


Danny

 

[Chri_Tof]

Hi,

you should use firmware 1.1.7
sorry about that, we have made many some changes after 2019, and due to its limitation we need to stay on old boot-loader for 2019 model.



firmware 1.1.7
============
https://drive.google.com/file/d/1nl57R6jHSjuTtI9AtJq6nRQAcGN0w7N0/view?usp=sharing

client APK 106
============
https://drive.google.com/file/d/1yu8gXHwYoqOlgTSULsA1fSDpW9OT4b6A/view?usp=sharing


Danny

Now it worked with the 1.1.7.

With the Android app version 106, I was now able to download recorded files with my new phone without any problems. That was the main reason for the update, because I never had any problems with my old phone. (It just took a long time for the download).

You should note in the update manual that new versions are not compatible with old devices. This has now cost me a few hours. But thanks a lot for the quick support.

 

[speedict]

[/quote]

Now it worked with the 1.1.7.

With the Android app version 106, I was now able to download recorded files with my new phone without any problems. That was the main reason for the update, because I never had any problems with my old cell phone. (It just took a long time for the download).

You should note in the update manual that new versions are not compatible with old devices. This has now cost me a few hours. But thank a lot for the quick support.
[/quote]

sorry about that !

Danny

 

[Chri_Tof]

Now it worked with the 1.1.7.

With the Android app version 106, I was now able to download recorded files with my new phone without any problems. That was the main reason for the update, because I never had any problems with my old cell phone. (It just took a long time for the download).

You should note in the update manual that new versions are not compatible with old devices. This has now cost me a few hours. But thank a lot for the quick support.
[/quote]

sorry about that !

Danny
[/quote]

Btw: Are there any major improvements in the newer versions? In hardware and or software?

 

[speedict]

Btw: Are there any major improvements in the newer versions? In hardware and or software?

the shunt resistor on 2019 version is 1m Ohm
the shunt resistor on 2020 version is 0.25m Ohm




Danny