snath said:I'm afraid that tumich doesn't know much about customer service and that's what has lead us to this sorry state.
A buyer informing a seller that, in the buyer's opinion, something is wrong with the product and offering a solution is a first step in basic conflict resolution, and that's what I did. Tumich's order fulfillment, in my opinion, was not to my expectations. I provided evidence that he requested and asked for 20 cells to resolve the issue and I told him that I would pay shipping (he didn't mention that did he? ). Tumich provided no counter offer or other solution(s), he simply accused me of extorting money from him. oh well.
Bottom line to me is that I think tumich is a valuable source of cells for the hobby builder and I encourage anyone to order cells from him. I believe that they are some of the finest cells available at a reasonable price. The cell quality has been vetted by some of the best quality assurance resources available (tool manufacturers QC) and the problems, if any, are not with the cells but with manufacturing methods that fell out of spec. My only caveat is to be sure that you understand what you are getting because after sale service is nonexistent.
I'm done talking about this. I've got packs to build and bikes to ride. Oh, and the yard needs mowing .
Snath
I offer customer service but if somebody write that demands free cells or will make Paypal complaint.. I understand if order was wrong but this was corectly. You got cells which wanted and for you for sure is no difference if some of them have micro signs of removing welds ( as for all people which make packs).
Probably acrimoniouse the human mentality.