Thought I'd offer what I hope is a final summary on my issue with pswpower. On 8 October I notified pswpower that the motor kit they shipped me had arrived with a cracked display. They ( "Alice" ) asked for a photo of the damage, which I sent. She then wrote that she couldn't read the attachments and asked me to email the photos again. In fairness, the first 2 times I sent the photos were as TIFF files. I converted the photos to JPG and sent them a couple of more times before being told something to the effect of "we check product before ship and was good".
Filed a paypal dispute on the 11th and they responded by asking, once again, for photos. Didn't hear from them for several days after, once again, sending the photos so I asked for an update ( via paypal ). They responded by asking, yet again, for photos. In addition to emailing the photos ( for the 6th or 7th time ), I uploaded my pics to a public Google photo album and sent them the link. I wrote ( in the paypal dispute ) that I was doing this in an attempt to document my efforts at complying with their requests, included another link to the Google photo album and suggested that perhaps if I escalated the dispute Paypal might offer a mechanism for me to attach the photos directly to the dispute, since emailing them these photos was obviously not working.
Got an email on the 18th saying that a replacement display would ship the next day. Got another email today ( the 22nd ) with a DHL tracking number which, according to DHL, indicates that a shipment is being prepared. It's been almost a month since I first ordered this motor kit.
I'm sure that pswpower probably deals with scams of one kind or another on a regular basis, and I understand their reticence to simply ship me a replacement screen. Undoubtably the time zone difference has also played a part in protracting this issue. Having said all of that, I do think that there is room for significant improvement in the pswpower customer service processes.
It is hard to beat pswpower's prices. They were %25 cheaper than a local source for the same motor kit. They are actually more than %35 less expensive after I factor in local sales taxes.
So will I purchase from them again? Probably not. For one, I still haven't actually received a functional kit yet. Whilst waiting on pswpower I've had the opportunity to deal with a local dealer and have found him to be more responsive. He's offered some helpful insights on general ebike stuff, which makes me want to support his business. I've also reached a point in my life where pricing is starting to become less important to me than what I do with my time ( & money ).